Posted Thursday, August 13, 2026 at 4:00 AM Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Claim Administrator Division : Erikson Consumer Order Desk – Customer Service Representative Schedule : Monday to Friday 8:30 AM-5:30PM Hybrid About Erikson Consumer Erikson Consumer is a leading distributor of consumer electronics and lifestyle products, driving brand growth through eCommerce channels and major big-box retail partners. The division supports both B2B and B2C markets, working cross-functionally with sales, logistics, marketing, and retail partners to ensure products are effectively positioned, available, and supported across online and in-store channels.

About the Role – Claim Administrator We are seeking a detail-oriented and analytical Claim Administrator to join our team. In this role, you will be responsible for managing customer billing claims, validating them against promotional calendars and contractual agreements, and ensuring the accurate issuance of credits. You will play a critical role in protecting company revenue, ensuring compliance, and maintaining robust customer relationships through timely and accurate claim resolution.

Claims

Processing & Validation Receive, review, and process customer claims, including deductions, billbacks, and promotional rebates Validate claims against:



Customer contracts and trade agreements Analyze discrepancies and investigate root causes of invalid or incorrect claims Collaborate with Sales, Merchandising and Customer Service teams to resolve issues Approve, partially approve, or reject claims based on findings Ensure correct customer account allocation and general ledger coding Customer Communication Respond to customer inquiries regarding claim status and resolution Perform periodical audits of processed claims and issued credits to ensure: Compliance with internal policies and contractual terms Consistency in claim validation practices Reporting & Performance Tracking Claim resolution cycle time Claim accuracy and rework rates Monitor trends to identify root causes of recurring claim issues 2–5+ years of experience in claims management ~ Experience with ERP systems and advanced Excel skills ~ Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability Wellness Incentive Program and Employee Assistance Program Flextime, summer hours, paid vacation, and personal time off A casual, fun, and collaborative work environment Lively social calendar— there’s always something for everyone Ongoing learning and development opportunities All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law. #

📌 Erikson Consumer Order Desk - Claims Administrator (Quebec City)
🏢 JAM Industries
📍 Quebec City