Become a Technical Solutions Specialist at eSentire, focusing on escalated support for Managed Detection and Response services. Help businesses secure their operations against cyber threats with top-notch solutions. eSentire is seeking skilled professionals with a technical background to provide stellar support and collaborate on complex cybersecurity issues. Your experience in IT support will be crucial in diagnosing client problems and guiding them toward effective resolutions in a fast-paced workplace. Key Responsibilities:
- Provide advanced support for eSentire's MDR offerings
- Troubleshoot and resolve urgent client issues in real-time
- Collaborate with internal teams for effective solutions
- Create and maintain detailed documentation of processes
- Share best practice recommendations with clients and teams
Requirements:
- 5+ years in IT technical support roles
- Bachelor's degree or relevant hands-on experience
- Strong networking technology understanding
- Experienced in supporting enterprise applications
- Strong analytical and communication skills
Make an impact on cybersecurity by joining eSentire's dedicated team and enhancing client protection strategies.