Step into an experienced Service Desk Analyst position at Yardstick Technologies. Focus on providing top-tier IT support while managing service tickets and client relationships.

Yardstick

Technologies is a leader in IT outsourcing for small to medium businesses in Western Canada, established in 2008. As a Service Desk Analyst, you will play a crucial role in meeting client service commitments. Accurately managing service tickets and maintaining operational standards will be key to your success in this position. Key Responsibilities:

- Efficiently manage and resolve service tickets escalated to you
- Maintain effective service ticket prioritization and management
- Complete incident and change request tickets diligently
- Work alongside vendors for service fulfillment
- Resolve complex technical challenges effectively

Requirements:

- Post-secondary qualification in Information Technology
- 2+ years working in IT support environments
- Familiarity with Windows Server Technologies
- Experience with Active Directory and GPOs
- Physical capability to lift 50 lbs of equipment

Utilize your technical skills and customer service expertise as a Service Desk Analyst at Yardstick Technologies.

📌 Experienced Service Desk Analyst Role (Edmonton)
🏢 YARDSTICK TECHNOLOGIES
📍 Edmonton