Location

Location Canada Region British Columbia City Pitt Meadows Career Area After Market Services, Manufacturing Experience Level Experienced Professionals Job ID WD-0046893

Description and requirements

The role of Expert Technician is to maximize productivity within Repair Operations (RO) while delivering high-quality, timely repairs of Hilti tools, and enhancing the value-added image associated with owning a Hilti tool. This position provides best-in-class tool repair service in support of Hilti’s Tool Service value proposition and Champion 2020 Strategy. This position contributes to the overall financial success of the company by controlling cost of goods sold (COGS), process improvement, and cost containment throughout the repair process.

To be considered for this position, applicants must be legally authorized to work in Canada without current or future sponsorship.

What You’ll Do

- Functional leader and repair expert on 1-2 tool groups (tool families).
- Maintains and enhances technical knowledge and skills through continuous professional development by studying & reviewing on-line repair manuals, schematics, & technical files.
- Performs high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems.
- Complete understanding and adherence to repair standards while also ensuring Repair Technicians in assigned tool group use the Tool Service Platform and follow all standards.
- Conducts final functional & safety testing after every repair to ensure customer safety.
- Maintain adequate parts inventory by accurate picking of spare parts, identifying and increasing inadequate safety stock levels, through continuous inventory tracking
- Provides data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools.
- Maintains work areas, tools, and assigned equipment in a proper, organized order,



thus enabling the incumbent to perform the job in a timely, safe, and efficient manner.
- Leads by example and promotes a cohesive team-oriented environment
- Follow Hilti’s core values of Teamwork, Integrity, Commitment, and Courage
- Determines Repair Center priorities in order to maintain same day turn-around-time while providing quality repair service.
- Assumes ownership role for assigned tool work group(s) to maintain standards and achieve high performance
- Identify, promote, and execute continuous process improvements for repair center operations
- Contribute to the Company’s financial success through COGS control, process improvement and cost containment throughout the repair process
- Complete execution of repair standards throughout workshop
- Promote and execute actions which support Hilti’s business strategy
- Identifies stock shortages & wrong min/max levels, & works with materials management & the Spare

Parts Warehouse to correct ensuring spare parts availability & Hilti’s Lifetime Service commitment

- Responsible for local on-site training and assists Regional Repair Expert with assigned tasks
- Participation in regional or global workbench summits
- Additional duties as assigned

What You’ll Bring

- High School Diploma/GED or equivalent experience required
- Experience in mechanical or electrical repairs
- Specific experience working within two (2) to three (3) Hilti tool groups (stocking locations) with expertise in one tool group
- Experience using Windows applications preferred
- Solid communication and interpersonal skills




- Must possess good attention to detail and have the ability to meet deadlines
- Ability to learn quickly and operate effectively in a rapidly changing environment
- Must be customer service oriented and be able to work in a team environment

What's In it for You The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets;

experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is $31/hr-$32/hr

Working Conditions:

Adverse Work Conditions:

- Workshop environment subject to heat, cold, dust, and other particles

Physical Requirements

- Must be able to lift up to 70 lbs.
- Must be able to stand for up to 8 hours daily while performing tool repairs at workstation
- Must have the ability to use hand tools and equipment to disassemble and assemble power tools

Safety Equipment Required:

- Must observe and abide by any and all safety regulations as required by Hilti and Canada Occupational

Health and Safety Regulations (COSHR)

- Safety shoes and safety glasses required

Our Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

📌 Expert Technician I (Canada)
🏢 HILTI
📍 Canada