1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a outstanding place to shop, it’s a excellent place to work.

We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.

Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. Why work at Specialty Health Network?

Specialty Health

Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit.

We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!

At Shoppers Specialty Health

Network, we seek great people to continually strengthen our culture.

Patient Care Specialist The Patient Care

Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action oriented, tactful and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.

The Patient Care

Specialist is the main point of contact for the patient, and in some programs, the single point of contact for the group of physician clinics/offices within that territory.

The Patient Care

Specialist will work collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program.



Attention to customer key performance indicators identified for the program is fundamental to this role. Informs the patient about all program offerings including case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory Administers financial means tests and manages all aspects of financial assistance within the program as applicable Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy, including self-injection training Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures Bilingualism (French & English) is required ~2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e. physicians, nurses, pharmacists) is an asset ~ Experience with public (provincial and federal) and private third-party drug reimbursement plans is an asset2-3 years’ experience in a Customer Service or Call Centre setting ~ Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset ~ Demonstrated ability to analyze and interpret information, data, and regulations. ~ Flexible to work longer hours, overtime as required ~ Able to work flexible hours between 8:00AM to 8:00PM Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact.





Our approach to sustainability and social impact is based on three pillars – Setting, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture.

We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People. We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We’re committed to creating accessible environments for our colleagues, candidates and customers.

Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. Candidates who are 18 years or older are required to complete a criminal background check. Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.

Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. Full time recognizes Canada's diversity as a source of national pride and strength.

We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #

📌 Facility Specialist Medical Staff Services (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga