Sensity is a not-for-profit organization providing services and programs to members of the deafblind community.

Service Support

Specialist (SSS) strengthens service excellence and consistency across Supported Living and Community programs by providing practice-based leadership, coaching, and mentorship. This role functions as a leader and subject matter resource, guiding teams toward consistent, high-quality service delivery through cooperative engagement, and works in close partnership with the Operations Manager to support program management, workforce effectiveness, coordination, and overall service oversight.

Key Activities: The Service Support Specialist operates at a broader organizational level, supporting multiple programs and contributing to service consistency, workforce development, and operational effectiveness across the region. The role also contributes as an active member of the regional leadership team, supporting alignment of practices, sharing insights from program operations, and contributing to strategic and operational discussions. Provide coaching, modelling, and practice leadership to Intervenors in communication, routines, and environmental adaptations.

Act as a trusted advisor and on-the-ground resource, reinforcing best practices and addressing complex service challenges. Produce concise summary notes from program visits to inform continuous improvement and strengthen team learning.

Ensure

Intervenors are equipped with the knowledge, tools, and supports required to meet individual needs and uphold organizational standards. Champion consistency in training delivery and competency development across teams. Provide practice-based insight and recommendations to strengthen alignment between plans, goals, and daily service delivery.





Influence documentation quality through coaching, guidance, and feedback. Support program coordination activities including planning, supply oversight, and alignment of daily routines with individual goals and outcomes. Provide oversight and guidance on documentation practices to ensure quality, compliance, and consistency.

Serve as a resource for system use and data integrity, supporting teams in maintaining accurate and meaningful records. Maintain consistent communication with teams, families, and partners to support coordination, responsiveness, and continuity of care. Reinforce compliance and transparency through education, coaching, and support.

Act as a lead resource in supporting the management of individuals’ personal finances, where applicable, including facilitating accurate documentation, promoting accountability practices, and coordinating required information for managers and Finance. Support onboarding and facilitate early-stage workforce integration through mentorship and peer support structures. Acts in collaboration with the Operations Manager to provide input into performance management, including identifying development needs, recognizing practice strengths, and supporting continuous improvement.

Contributes to workforce planning, staff development strategies, and practice improvement initiatives across programs.



Contribute as a practice leader in case discussions, offering insights that support holistic, person-centered outcomes.

Support

Intervenors in effectively engaging families and partners in alignment with communication plans and organizational values. Support the effective operation of programs through coordination of day-to-day activities, including schedules, supplies, and environment readiness. Provide oversight of program assets, including vehicles and physical environments, ensuring maintenance, cleanliness, safety checks, and required documentation are completed.

Developmental Services

Worker (DSW), Social Services Worker (SSW), Community Services Worker (CSW), Communicative Disorders Assistant (CDA), Personal Support Worker (PSW), Behavior Science, or a related human services field.

Experience supporting persons with developmental disabilities and challenging behaviours.

Experience supporting persons with mental health conditions. Communication in American Sign Language (ASL) or Signed Exact English (SEE). This position requires a valid driver's license Class G, access to a reliable vehicle, a clean current driver's abstract and the ability to obtain automobile insurance with a minimum liability of $2 million.

The position will be required to work indoors and outdoors. French may be considered an asset. Excellent communication skills for both verbally and written of the English language. This position involves travel and requires the ability to drive as part of regular job duties.

Sensity is an equal opportunity employer and we value the importance of diversity and dignity in the workplace. 52,000 - 58,000 CAD per year(Welland Residential)

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📌 Field Service Support Specialist (Canada)
🏢 Sensity
📍 Canada