Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.

Watch this video to see why our employees feel like they truly belong here: METRIE is seeking a customer-focused Field Service Technician who will serve as a technical resource in the field, responds to customer service calls, inspections, and product repairs. When not performing field service work, this role will support the Halton Hills Door Shop team with door assembly, quality control, production activities, and warehouse operations, helping ensure product quality, customer satisfaction, and the ongoing success of the exterior door business.

The Field Service

Technician will report directly to our Door Shop Supervisor and will be based out of our Halton Hills distribution center.

Field

Service & Customer Support Complete jobsite and product inspections to diagnose installation issues versus product issues and determine appropriate corrective actions. Perform on-site adjustments, repairs, and component replacements on: Door slabs and frames Insulated glass units (where applicable) Serve as a professional METRIE representative when interacting with channel partners, customers, Sales, and Operations teams. Document inspections, findings, completed repairs, and parts utilized with accuracy and attention to detail.

Support daily door shop operations when not performing field service work.



Assist with door assembly, quality control, production activities, and warehouse needs.

Continuous Improvement

Support the growth of our exterior door product line through root cause analysis, product enhancement opportunities, and training around proper installation methods. Collaborate with Sales Operations Managers and regional Sales teams to identify practical, cost-effective solutions that support customer expectations and business goals. Champion a culture of safety, continuous improvement, and excellent customer service.

Experience with door installation practices and servicing products when installation or product issues arise. Ability to lift and handle heavy doors, components, and materials. Strong communication, customer service, and problem-solving skills.

Enjoy balancing hands-on technical work with customer interaction. Enjoy working with a diverse group of customers, dealers, sales teams, and operations partners. Care about delivering exceptional customer experience and protecting dealer and homeowner relationships.

Competitive pay range Reimbursement for business-related travel to job sites or customers.

Advantages: health, dental and vision In adherence to the principle of pay transparency, we are pleased to disclose the base pay for this full-time position at Metrie. The starting pay range for this position is $29 per hour. It is important to note that this position may also qualify for discretionary bonuses or commission payments. Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an E-Verify employer. #

📌 Field Service Technician (Full Time) (Regional Municipality of Halton)
🏢 Kinsley Power Systems
📍 Regional Municipality of Halton