Vertiv is hiring a Field Services HVAC Representative in Vancouver, who will be responsible for service, installation, commissioning, scheduled and emergency service on Liebert cooling products serviced by Vertiv commensurate with appropriate certification.

The Field Service

Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.

The Field Service

Representative HVAC is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager. Capable of working under direct supervision or independently based upon training. TECHNICAL Render on site and phone assistance to customers.

Communicate with appropriate Technical Support on equipment issues Perform work related tasks according to company guidelines for scheduled maintenance Implement Field Change Notices (FCN) according to published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips Adhere to work hours policy guidelines – “14 hours rule” Maintain individual inventory in accordance with company policy Provide estimated time of arrival to the Customer Response Center (CRC) where applicable Maintain company property according to company policies. Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.



CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates according to company guidelines Attend Customer Meetings as required PERFORMANCE Maximize productivity by combining service opportunities Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Perform inventory cycle counts according to company guidelines Maintain proper and adequate level of internal communications toManagers, co-workers, Support Services, electronic communications, et al.

Must have High School Diploma or HVAC Trade Credentials ~313A 4th Year Apprentice or 313A Journey Man 3-5 years relevant industry/commercial experience Must be proficient with electrical / electronic test equipment and fundamentals Must be proficient in reading and interpreting electrical line diagrams and blueprints Technical skills Ability to make in depth site evaluations.Skills to include:



environmental temperature and general operating conditions Independently perform fix/repair techniques based on knowledge Ability to demonstrate proper brazing techniques Capable of completing tasks and return unit to full operating conditions Customer service skills Organizational and planning skills Computer skills Mechanical aptitude Travel is required Flexible schedules (weekends, evenings, and holidays) PHYSICAL & ENVIRONMENTAL DEMANDS TIME TRAVEL REQUIRED ~The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. Diversity & Inclusion.

Customer Focus

High-Performance Culture Foster a Customer-First Mindset Drive Continuous Improvement We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a solid customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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📌 Field service technician - maintenance / commissioning (m/f/d) (Vancouver)
🏢 Vertiv
📍 Vancouver