Floor Housekeeper

Property: COMO Metropolitan London

Position: Floor Housekeeper

Base Location: London

Department: Housekeeping

Reporting to: Executive Housekeeper / Assistant Executive Housekeeper / HSK Coordinator

Tasks/Responsibilities

- Supervise the Housekeeping department, ensuring that directions are properly executed
- Perform the highest standard of service in compliance with the COMO values, emphasizing the needs for consistency throughout
- Seek responsibility, show courage in taking decisions and take responsibility for your actions and the actions of those reporting to you
- Regularly check your assigned team members are adhering to the Hotel’s standard
- Periodically review processes on possible improvements to reach the standards
- Prepare daily work sheets and allocate work assignments to Room Attendants and Porters to ensure maximum coverage
- Responsible for office administration tasks such as maintaining accurate records in linen inventory, guest supplies, cleaning supplies, lost and found, handover, etc.
- Control of the issue, collection and returning of pass keys/spectral link phones for all Housekeeping team members
- Check all team members in and out when reporting for duty
- Check all rooms have been cleaned to standard whilst you are on duty
- Ensure corridors and back stairs are clear at all times, and that soft furnishings, carpets and room decor is maintained to COMO standard
- Oversee the implementation of regular as well as deep cleaning
- Collect guests’ laundry,



pressing or dry cleaning when required, and keep accurate records of all guest laundry and dry cleaning that goes out for cleaning
- Being able to maintain effective communication with team members and supervisors. Give clear concise instructions at all times
- Brief each Room Attendant daily on his/her task taking special care to instruct on the special requirements
- Ensure all maintenance tasks are reported via Triton to the maintenance department and a check done to ensure items are repaired. If not, report to Executive Housekeeper or the housekeeper on duty
- Liaise with all departments on the special requirements of the guests
- Ensure maids cupboards are well stocked and kept clean and tidy
- Handle all complaints relating to Housekeeping in a professional and courteous manner, forward any comments to the Duty manage
- Respect privacy and confidentiality of all our guests at all times; do not divulge any guest related information to third parties

Job Requirements

- Previous experience in Housekeeping
- Proactive in approach with self-driven attitude
- Valuable social and communication skills
- Ability to work within a team, as well as alone
- Ability to manage junior team members

Desirable Attributes

- Ability to communicate in multiple languages
- Previous experience as a Floor Supervisor, within a five stars Hotel

Thank you We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

📌 FLOOR HOUSEKEEPER (Ontario)
🏢 COMO The Treasury
📍 Ontario