Advance your career at FoxWise as a Deskside Support Specialist, providing technical support in a dynamic environment. Impact user experience through comprehensive end-user assistance across diverse platforms in Ontario. FoxWise is hiring a Deskside Support Analyst for a 16-month contract, potentially leading to permanent employment.

You will play a key role in aiding clients through effective problem solving and support of multi-platform devices. This opportunity allows you to implement your knowledge in a culturally respectful firm focused on Indigenous communities. Key Responsibilities:

- Assist users with technical queries and issues
- Provide support via phone, chat, and in-person
- Troubleshoot across Microsoft Windows and Apple macOS
- Manage support for mobile devices and A/V equipment
- Oversee incident management and request fulfillment

Requirements:

- Computer Science degree/diploma or equivalent experience
- 2-5 years of experience in deskside support
- Familiarity with ITIL practices preferred
- Excellent communication and problem-solving skills
- Understanding of Indigenous cultures is beneficial

Utilize your skilled skills to enhance client support and contribute positively to FoxWise in Ontario.

📌 FoxWise Deskside Support Specialist (Oakville)
🏢 Compugen
📍 Oakville