The CRA is hiring term Taxpayer Services Agents (SP-04), within the Atlantic Region. The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca .

Communicating with taxpayers and representatives both verbally (on the phone) and in writing, which includes answering inbound/outbound telephone enquiries. Receiving, reviewing, analyzing, and researching taxpayer information from internal and external sources to identify and resolve taxpayer accounts requiring corrective action. Researching, analyzing, interpreting, and applying legislative and regulatory provisions, policies and guidelines.

Reviewing, planning, organizing, prioritizing, and working on an assigned workload. Participating in projects designed to enforce identified areas of non-compliance.

Taxpayer Services

Agents offer quality client service to meet taxpayers' and benefit recipients'needs. This position will require the use of a headset for prolonged periods and constant exposure to a computer screen. Virtual reporting outside of these locations is not possible.

It is important to note that successfulcandidates for these positions will be required to physically work on-site at one of the locations indicated above . Candidates who are able to work on-site in St. Employees are required to work on-site at a CRA-approved location a minimum of four days per week or 80% of their regular monthly work schedule.

CRA's hybrid work modelmay not be available for all locations and candidates maybe required to report onsite full time. Employees are required to attend training on-site five days per week.



Eligibility for the CRA's hybrid work model will be assessed following the completion of training and management confirmation that the employee can work independently.

The current hours of operation for the Atlantic Contact Centre are 9:00am- 6:00pm AT (9:30am-6:00pm NL) Please consider this before applying as shift preference may not be granted. The purpose of this process is to staff various term positions at the Individual Enquiries Contact Centre (IECC) and the Business Enquiries Contact Centre (BECC), in the Atlantic Region. No permanent offers will be made from this staffing process.

Candidates are encouraged to submit their application as soon as possible as candidates may be consideredon an on-going basis. Any individual residing in Canada, and Canadian citizens and permanent residents residing abroad. Preference for appointment will be given to veterans first, followed by Canadian citizens and permanent residents.

If you are a candidate from the general public, you are responsible to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive and accept an offer of employment from this process. Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

If you have foreign education credentials, you must have your education credentials confirmed by a recognized credential assessment service and provide proof of Canadian equivalency to the staffing board. For more information, visit theCanadian Information Centre for International Credentials .



At least twelve (12) months of experience * within the last thirty six (36) months delivering client, customer or public service in a call-centre or professional setting.

At least six (6) cumulative months of experience within the last twenty four (24) months using computer technologies including but not limited to: Microsoft Office software or equivalent (Microsoft Excel, Outlook, Word), PDFs, Internet search engines. *Experience may include but is not limited to experience such as: Responding to customer or client enquires; providing recommendations or solutions to customers; initiating contact with customers or clients to collect necessary information; and working with computer applications or systems to document information in support of customer or client service. At least six (6) months of consecutive experience working in a call centre or contact centre environment.

Experience providing internal or external support services in an accounting, financial or credit/loan evaluation field. ***You must include enough detail to support HOW you meet the Experience. If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Bilingual (English and French) (CBC/CBC).

Performance validation, if required Korn Ferry - Custom Entry-Level Test Client service orientation Ability to research, interpret and apply policies and procedures Asset staffing requirements: Additional education or training Employment Equity *Experience may be further defined by specified timelines or activities/duties at the appointment stage. You will be notified in advance of any additional asset staffing requirements to be utilized. Willingness to take and successfully complete training Willingness to adhere to scheduled shift Definitions of key terms to simplify some of the language you will find on our job posters are available at: #

📌 Full-Time Customer Service Representative Hiring Immediately! (Moncton)
🏢 Employment and Social Development Canada
📍 Moncton