Our Member Services Counsellors at CAA Club Group of companies pride themselves for helping members and non-members. In your role will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members.

Our Member Services

Counsellors at CAA Club Group of companies pride themselves for helping members and non-members. In your role will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members. As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad.

Life at CAA Club Group is fast paced, performance-driven and rewarding. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and advantages.

Utilizes the CAA methodologies to identify and sell relevant products and services to members and customers. Counsels members regarding route selection,



points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available. Utilizes relevant CAA partner websites to counsel and process various product transactions Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.

Completes all monetary transactions, accounting procedures and inventory control procedures according to established procedures. Post-Secondary education in Tourism, or Travel Counselling preferred. Working knowledge of Microsoft Windows and Microsoft Office applications.

Demonstrated knowledge of maps, routings, points of interest and symbols, geography, destinations and appropriate reference materials. Please note that we may use AI tools to help us through the recruitment process. We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA).

CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.

📌 Full Time Member Services Counsellor (Empress Street, Winnipeg)
🏢 CAA Club Group
📍 Winnipeg