The posted range reflects the base salary for this position only. TruStone is looking to hire a Customer Service Administrator to join their team! Reporting to the Manager, Customer Service, the Customer Service Administrator provides inforce policy administrative support and product information to our customers (advisors and their clients, and our insurance carriers) and colleagues.

TSF), is redefining an industry by providing independent financial advisors exceptional service and developing meaningful relationships. We are an MGA (Managing General Agent), an intermediary contracted by insurers to operate on their behalf to facilitate sales and support of life and health insurance and investment products by independent, contracted and licensed insurance advisors. With an emphasis on training, marketing, and technology, TSF is continually innovating to provide the highest level of service possible for our advisors.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo. Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

Build and maintain a positive relationship with our customers and colleagues; Independently respond to queries and requests for information from our customers by phone, email, and in-person Support for Reception/Front Desk activities Provide prompt, qualified, knowledgeable and accurate customer service to advisors. Respond and adjudicate inforce inquiries such as beneficiary changes,



surrender requests, address changes, banking changes, ownership, premium inquiries, death claims, etc. Cross-Training – learning other department functions to support as a backup when needed Perform other related activities and participate in ad hoc projects, as necessary or assigned. compliance policies and procedures (includes mandatory yearly trainings) Continuous improvement of product knowledge by attending industry courses and webinars Customer service experience (2 years min) Strong communication, customer service and interpersonal skills Ability to work independently, prioritize and balance multiple tasks or projects If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

For regular full-time positions, TruStone offers a comprehensive total rewards package that includes: Company pension Dental care Disability insurance Employee assistance program Life insurance We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. TruStone welcomes applications from people with disabilities and disabled people.

Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.

📌 Full-Time Office Customer Service Representative (Mississauga)
🏢 Empire Life
📍 Mississauga