THERMEA SPA VILLAGE WHITBY, Whitby, ON, CA Full-time Restaurant Manager at Thermea Spa Village Whitby We have taken the spa experience and transformed it into a wellness village. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Reporting to the Director, Food & Beverage, the Restaurant Manager leads the day-to-day operation of the restaurant and the Front of House team of approximately 20 to 50 Artisans.
The Restaurant
Manager is accountable for the quality and consistency of the guest experience, for team scheduling, and for the training, coaching and ongoing performance of the team, and works closely with the Director to develop, document and uphold service standards and operating procedures.
The Restaurant
Manager partners with the Director and Human Resources on hiring decisions, formal performance management and disciplinary matters. You will support the elevation of our culture through the lens of our pillars: Management activities: planning, organization, and control Upholds organizational standards in all restaurant operations
- Applies and enforces, day to day, all standards and legislation governing alcohol service, hygiene, sanitation, and occupational health and safety
- Puts in place and maintains the service processes and routines that deliver a consistent guest experience
- Is present on the floor during peak services, supporting the team hands-on and stepping in wherever the pressure is greatest
- Touches tables throughout service to check on guests, gauge how their experience is landing, and correct anything falling short before they leave
- Responds to guest feedback promptly, resolves complaints on the spot where possible, and escalates what cannot be resolved at that level
- Completes weekly inventory counts, maintains par levels, and places orders accordingly
- Manages labour within established targets and keeps purchasing within approved budget, flagging variances to the Director, Food & Beverage
- Builds and publishes team schedules that keep the restaurant properly staffed for forecasted volume, and manages time-off requests and shift coverage
- Trains new Artisans on service standards and menu knowledge, and keeps the whole team current as offerings change
- Recommends hiring and performance decisions to the Director, Food & Beverage, and takes part in interviews and selection
- Works closely with the kitchen, spa and guest services teams so the restaurant runs in step with the rest of the Spa Village. This is a full-time position with a variable schedule. Evenings, weekends and holidays are a regular part of the role, and hours shift with seasonal peaks, so flexibility is essential. College degree in Tourism, Business Administration, Hotel and Restaurant Management, or related major or relevant experience
- Minimum three (3) years of experience in food & beverage and customer service, including experience with POS systems
- Minimum two (2) years in a management position
- Knowledge of wine characteristics and pairings
- Strong sense of hospitality
- Possess strong interpersonal and social skills
- Ability to communicate clearly with guests, managers and other associates
- Possess a very valuable sense of organization, planning and monitoring, as well as great qualified rigor. You will work a varying schedule which requires flexibility to work weekends, days, evenings and holidays. This is a full time position (40 hours/week).
Health
Insurance * At Thermea Spa Village Whitby we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. The use of AI may be applied during the recruitment process only to provide an overall job suitability score.
📌 Full-time Restaurant Manager (Whitby)
🏢 Nordik
📍 Whitby