The Gateway to Your Future The Surveillance Supervisor oversees surveillance activities and staff to ensure the safety and security of gaming and entertainment guests and team members. In this key role, you will ensure all potential security violations are investigated and corrective actions are taken within the law.

Position at Starlight Casino Job Type: Full-Time $Full benefits package for full-time employees Retirement savings plan Family and friends discounts on travel, tech, food, beverage, and fitness Development and training opportunities Protect company assets by observing the activities of employees and customers via surveillance cameras. Review video footage on cases of patron/internal control disputes. Provide work direction and supervision to agents.

Conduct routine training on casino operations and equipment. Plan work processes and determine effective techniques or processes to be used by team members in the course of business. Supervise and manage the work processes or procedures of team members.

Understand and adhere to disciplinary policies including but not limited to counselling team members and the use of progressive discipline to modify poor performance. Address and manage complaints, grievances or concerns from team members. Minimum two years of supervisory experience in casino/ hospitality industry preferred.

Benefit from working flexible hours, evenings, and weekends.

Experience using surveillance equipment and software is an asset.



Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun workplace.

Gateway

Casinos & Entertainment Limited (?is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio.

A multi‑pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. This job posting is for an existing vacancy. Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants. #

📌 Full Time Support Service Supervisor Full Time Support Service Supervisor (Edmonton)
🏢 Gateway Casinos & Entertainment
📍 Edmonton