Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies.

Les lignes d'aide actuelles portent sur les questions de financement et d'accès, y compris les programmes d'accès privés, publics et particuliers et programmes de conformité Administrer et adhérer à des protocoles de gestion des cas, y compris la surveillance clinique, la collecte de données, le suivi continu du patient, la conformité, la surveillance de l'arrêt ou de l'abandon de traitement, le rapport des événements indésirables, et la liaison avec les fournisseurs de soins de santé primaires

- La mise en œuvre d'initiatives de recherche de marché relatives à la pharmaceutique et à la biotechnologie avec des médecins, des patients, des pharmaciens ou d'autres professionnels de la santé paramédicaux
- Documenter chaque activité dans la base de données spécifique du programme. Participer et assister à la formation continue de perfectionnement et aux cours de formation spécialisée pour des produits ou des programmes spécifiques tels que jugés appropriés par le gestionnaire. Fournir des commentaires concernant les protocoles actuels, la base de données, les processus et les relations inter-départementales. Avec les gestionnaires, participer au processus de formation de nouveaux gestionnaires de cas, y compris mais non limité à l'observation et la surveillance des appels. Le/la gestionnaire de cas sera également affecté(e) à d'autres fonctions et tâches au besoin de temps à autre. The management of the assigned projects and/or cases.

Telephone support: Implementing call-centre programs including the provision of patient,



healthcare skilled and funding bodies with telephone support. funding and access issues, including private, public and special access programs

- Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
- Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
- Document each activity in program specific database. Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. Provide feedback regarding current protocols, database, processes, and inter-departmental relationships. With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. Responsible to report all Adverse Events to the assigned units/departments The Caseworker will also be assigned other duties and tasks as required from time to time Formation générale requise dans des domaines tels que l'administration des affaires, la comptabilité, les ventes, le marketing, les sciences informatiques ou des vocations similaires, généralement obtenue via l'achèvement d'un programme de diplôme d'associé de deux ans ou une combinaison équivalente d'expérience et d'éducation. Bilingue (français/anglais) est un atout Expérience dans le domaine médical et pharmaceutique est un atout. Connaissance approfondie de l'industrie de la distribution pharmaceutique Connaissance de Microsoft Word, Excel, PowerPoint et autres programmes Office Requires broad training in fields such as business administration, accountancy, sales, marketing,



computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education. Work Experience A minimum of one (1) year experience in customer service Bilingual (French/ English) required Experience in the medical and pharmaceutical field is an asset. Working knowledge of Word, Excel and Outlook Advanced knowledge of pharmaceutical distribution industry Ability to communicate effectively both orally and in writing Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, career development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

Accessibility Policy

When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

📌 Gestionnaire de Cas Bilingue - Caseworker - Bilingual (Quebec City)
🏢 Cencora
📍 Quebec City