Gestionnaire, Service à la clientèle / Manager, Customer Service (Fredericton)

Gestionnaire, Service à la clientèle / Manager, Customer Service (Fredericton)

06 Sep
|
Vestas
|
Fredericton

06 Sep

Vestas

Fredericton

As a Corrective Services Manager you are responsible for the safe and profitable execution of wind turbine repairs at Wind Farms with or without existing service contracts with Vestas or its subsidiaries. You will hire, develop, train, and manage a designated number of technicians to work safely and efficiently while executing the designated turbine repairs within your regional area of responsibility. While executing these repairs, you will also be expected to identify and deliver process improvement projects to increase safety and efficiency of turbine repairs.

Responsible for safety and to profitably plan and coordinate assigned turbine repair projects. Hire, train, develop, and support between 8 to 12 technicians responsible for implementing designated repair projects within their regional area of responsibility. Implement corporate safety standards and ensure team members are properly trained and comply with organizational standards.

Develop and coordinate project plans for assigned repair projects. Communicate project plan and status to internal and external stakeholders. as well as resolve any project issues that may arise with the appropriate stakeholders. Provide support to sales team in proposal development.

Develop and mentor managers at Vestas service contract sites to efficiently deliver turbine repair work that is out of scope from their service contract. Collaborate with Resource Group to coordinate a team of technicians in a multiple-project environment across North America. Identify and develop key vendors necessary to implement project strategy.

Support organizational continuous quality improvement processes to reduce defects in parts, repairs, and service. 3 - 5 years of experience as a project manager, project lead, or other management experience, preferably in a related service, industrial or manufacturing setting. ~ General technical background with experience developing repairs, tooling, and procedures.



~ Technical understanding of mechanical and electrical systems. ~ Valid driver's license, passport, and ability to travel as needed to meet business goals (could be up to 25% of the time). ~ Proficiency in Microsoft Office Suite computer skills (Windows, Word, Excel, Power Point, and Outlook). ~ Ability to communicate effectively in English. Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions. Hearing ability to use telephones, close range radios or related device.

Visual acuity including depth perception, field of vision and the ability to distinguish between colors. Ability to observe training and obtain certification in required safety programs that include LOTO, Electrical, Fall Arrest & High Angle Emergency Decent, and Confined Space. Ability to fully engage in all training courses, including controlled decent practical exercises.

Demonstrated ability to understand commercial terms and negotiation strategy, balancing business profitability, and customer needs. demonstrated ability in coaching, mentoring, motivating and developing employees to create a highly aligned, motivated, and engaged team. Converts strategy into action-oriented objectives and communicates the direction with commitment. Effective change and conflict management; demonstrated ability to make sound decisions with balanced risk taking; functions effectively in a time-sensitive setting,



in environments of frequent shifts and conflicting demands; enjoys managing multiple tasks simultaneously; Demonstrated continuous improvement and quality methodology skills; recommends and drives improvements in existing products / services to better meet customer needs.

Experienced with customer interaction and business development.

We offer an exciting position with excellent development opportunities in an inspiring environment at the world's largest wind turbine producer. You will become part of an international environment with a focus on sustainability and safety and you will work among colleagues that support each other. Attractive salary and one of the most comprehensive benefits plans in the industry.

Great benefits coverage that includes dental and vision. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number).

DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. Your unique perspective is what will help us powering the solution for a sustainable, green energy future. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination.

We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels.

📌 Gestionnaire, Service à la clientèle / Manager, Customer Service (Fredericton)
🏢 Vestas
📍 Fredericton

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