Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. Based in either our Jasper or Banff office and Reporting to the Director of Initiatives &

Experience Development and working in alignment with the Senior Manager of Brand Development, this role supports the experience design and implementation of large-scale capital projects, with an emphasis on lodging and attractions.

Experience Design Support the design and refinement of physical guest spaces in collaboration with interior designers, construction partners, vendors, and the operations team. Translate guest journey and operational needs into layouts, signage, environmental cues, and spatial flow. Fluent in design language and skilled at collaborating with creative teams to bring ideas to life.

Integrate guest insights, journey-mapping outcomes, and multi-sensory design into spatial decisions that improve flow, influence behavior, and strengthen the overall experience. Champion the guest perspective to ensure quality, cohesion, and operational practicality in all design decisions. Champion the guest perspective, advocating for quality, cohesion, and operational excellence in every design decision.

Bring an eye for design and detail while grounding decisions in operational realities and guest needs Project Management Ensure experience design concepts are delivered on time, on budget, and aligned with guest and brand standards. Coordinate project schedules, deliverables, and budgets for experience-related work. Manage vendors and fabricators to ensure quality and consistency of design elements.

Support project execution from concept to completion,



balancing design vision with construction realities. Keep projects on track through clear communication, documentation, and team coordination. Oversee procurement schedules, installation logistics, and vendor engagement.

Provide timely on-site decisions and clarifications to keep fabrication and installation aligned with design intent and operational needs. Work as an embedded member of the project team, representing the guest experience lens Maintain strong follow-through and documentation to support smooth transitions into operational readiness.

Implementation

Lead the hands-on execution of experience design elements during construction, installation, and pre-opening. Translate approved design concepts into actionable direction for contractors, vendors, fabricators, and internal teams. Oversee on-site implementation of signage, wayfinding, décor, guest flow elements, and multi-sensory components to ensure alignment with design intent.

Develop SOPs, checklists, and tools to support operational teams ahead of opening. Problem-solve on site to maintain quality and guest-centered outcomes. Support the transition from construction to operations, ensuring hospitality teams receive the tools, documentation, and clarity needed for a smooth launch.

Stay engaged through opening and ramp-up, tapering as ownership shifts to operations. Relevant education or 2+ years of experience in design, architecture, environmental design, project management, hospitality, tourism, or a related field.



Prior experience working in a hospitality operation is considered an asset Collaboratively support on-site decisions, clarifications, and coordination with multidisciplinary teams, vendors, and contractors.

Comfortable working collaboratively in dynamic, rapid-paced environments with shifting project needs. Available for travel throughout the Canadian Rockies, including overnight stays as required. We're more than a hospitality and attractions company.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again.

Get discounts on hotel stays, dining, and retail Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.

📌 Guest Experience Design Specialist, Pursuit (Banff)
🏢 Pursuit
📍 Banff