Guest Experience Supervisor - Mission Hill Posted : July 23, 2026 Full-Time On-site Guest Experience Supervisor Job Type: Permanent The Guest Experience Supervisor, Mission Hill Family Estate plays a key leadership role in delivering exceptional winery and hospitality experiences while ensuring the smooth day‑to‑day operation of the estate’s guest experience programs. This role is responsible for overseeing daily service execution, supporting frontline team performance, maintaining operational excellence, and ensuring every guest interaction reflects Mission Hill’s commitment to premium hospitality, wine, and culinary experiences.

The Guest Experience

Supervisor serves as a hands‑on leader who provides direction, coaching, and support while balancing guest service, team development, sales objectives, operational efficiency, and compliance requirements. Maintain a strong floor presence, supporting team members, monitoring service execution, and ensuring guests receive memorable, elevated experiences. Conduct daily pre‑shift meetings, communicate operational priorities, assign team responsibilities, and coordinate staffing plans, breaks, and experience assignments.

Manage guest experience logistics through reservation and hospitality systems, including assigning tastings, coordinating guest requests, supporting VIP experiences, and maintaining service standards throughout the estate. Support sales performance by promoting wine club memberships, championing winery sales initiatives, and coaching team members on effective guest engagement and sales strategies. Partner closely with Culinary, Guest Services, Retail, and Estate teams to coordinate food and wine experiences, operational updates, member experiences, and guest requests.

Oversee boutique presentation,



visual merchandising, wine placement, menu updates, and inventory readiness to ensure the estate is guest‑ready at all times. Support operational processes including inventory counts, wine sample management, shipping activities, cash reconciliation, deposits, and daily administrative requirements. Lead guest recovery efforts by resolving concerns professionally, creating positive outcomes, and maintaining Mission Hill’s service reputation.

Coach, mentor, and develop team members through training, onboarding, feedback, and day‑to‑day support, fostering a culture of accountability, growth, and exceptional service. Ensure compliance with liquor regulations, responsible service requirements, and company operating procedures while maintaining a safe and welcoming workplace. 2–5 years of experience in hospitality, tourism, luxury retail, winery operations, guest experience, or a related customer‑facing environment. ~ Experience leading, coaching, and supporting frontline teams in a fast‑paced operational setting. ~ Strong organizational and planning skills with the ability to manage multiple priorities, changing business needs, guest requests, and operational deadlines. ~ Experience supporting sales goals, merchandising initiatives, inventory processes, cash handling, and operational reporting. ~ Excellent communication, problem‑solving,



and relationship‑building skills. ~ Serving It Right certification, or the ability to obtain and maintain certification. Be part of one of Canada’s most celebrated winery estates, known for exceptional wine, hospitality, culinary excellence, and unforgettable guest experiences.

Work in a dynamic and highly collaborative environment alongside talented teams across Culinary, Events, Retail, Wine Club, and Estate Operations. Develop your leadership capabilities while helping shape world‑class guest experiences. Contribute directly to the continued success and reputation of Mission Hill Family Estate as a leader in luxury wine tourism.

This is an on‑site position based at Mission Hill Family Estate in West Kelowna, British Columbia. The role requires regular floor presence and flexibility to work weekends, evenings, holidays, and special events. The position involves working in a fast‑paced hospitality environment with extended periods of standing, walking, and moving throughout indoor and outdoor estate spaces.

Comprehensive paid training and access to extensive wine education Competitive wages $25/hour (pay is determined by job‑related knowledge, skills, experience and education) Discounts at Home Block Restaurant, Events, and at our Boutique on gifts and wine It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. Best in Our Craft We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people. We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

📌 Guest Experience Supervisor - Mission Hill (West Kelowna)
🏢 Mission Hill Family Estate
📍 West Kelowna