Your repartee is as legendary as your sense of hospitality!

The Guest Service

Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. she ensures an outstanding level of service at all times and makes sure that all team members do the same. Support team members in their work and professional development. Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.

Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.



Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis. 1 to less than 2 years of relevant customer service experience in the hospitality industry ~ Strong computer skills;

experience with OPERA (PMS) is an asset ~ Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Squats help you relax? This is a full time, permanent position. Eligible for an annual bonus of up to 5% of gross salary. #

📌 Guest Services Manager (Full Time) (Baie-Saint-Paul)
🏢 Germain Hotels group
📍 Baie-Saint-Paul