At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; We get energy from ongoing learning and growth. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. House of Friendship provides housing support for people living insupportive and affordable housing.

The Building

Superintendentcontributes to safe, respectful, well-maintained housing environmentsby supporting building operations, occupancy documentation, rent administration, andtimelycoordination with Housing, Finance, and the Property Services teams.The Building Superintendent is responsible for the day-to-dayoperational support of assigned residential buildings, with a focus onsafe building conditions, accurate occupancy and tenancy-relateddocumentation, rent collection and tracking, arrears follow-up, unitturnover coordination, and resident-facing building related support.The role works collaboratively with the Housing team, Finance,Property Services, contractors, and other internal partners to supporthousing stability, operational compliance, andtimelyissue resolution.Using a respectful, trauma-informed, and person-centeredapproach,the Building Superintendent maintains professional boundaries while supporting residents to understand building expectations, occupancy responsibilities, rent-related processes, health and safety requirements and community standards. This is a permanent, salaried, full-time (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan. Schedule is generally Monday to Friday, daytime hours.

Valid G class driver’slicenceand access to a reliable vehicle are preferred or may be required depending on site assignment and travel expectations. Regular travel within Waterloo Region. Provide day-to-day oversight of assigned supportive and affordable housing buildings, includingcommon areas, exterior grounds, building systems, vacant units, and resident-facing service areas Serve as a consistent on-site contact for residents, Housing staff, Property Services, Finance, contractors, vendors, and visitorsregardingbuilding operations, maintenance concerns, rent-related questions, and occupancy matters Collect, receive, record, and track rent payments and related housing chargesin accordance withHouse of Friendship procedures, andsubmittedto Finance asrequired Maintain current andaccurateoccupancy agreements, tenancy-related agreements, resident records, amendments, renewals, notices, warnings, and supporting documentationin accordance withprogram requirements and internal processes Prepare and issue approved warnings, notices, reminders, and follow-up documentation related to occupancy expectations, rent arrears, unit condition, safety concerns, pest control preparation, or community standards, in consultation with Housing leadership asrequired Support residents during move-in, transfer, and move-out processes by explaining building expectations, rent payment processes, community standards, safety procedures, maintenance requests, and occupancy responsibilities Track, coordinate, and support unit turnovers, including inspections, documentation, key control, cleaning, repairs, pest treatment, contractor scheduling, unit readiness, and communication with Housing and Property Services Conduct routine inspections of units,common areas, building systems, exterior areas, and safety equipment, documentingdeficienciesand coordinating corrective action with Property Services or contractors Support health and safety in the building byidentifyinghazards, responding to urgent concerns, completing required documentation, reporting incidents, supporting emergency procedures, and promoting protected building practices Coordinate pests, bedbug,rodent, and other control responses, including inspections, resident communication, prevention education, contractor coordination, treatment follow-up, and documentation Respond to residents’ concerns related to building-related issues ina timely, professional, respectful, andsolutions-focused manner,



escalating complex or sensitive issues to the appropriate Housing, ,or Property Services team member Coordinate repairs, preventative maintenance, work orders, contractor access, vendor follow-up, inspections, building improvements, and service disruptions to support secure and reliable building operations Maintain proper key control, access control, building entry procedures, contractor sign-in practices, confidentiality, and secure handling of resident and building records Participate in team meetings, site meetings, case conferencing, operational planning, inspections, and continuous improvement activities asrequired Promote a safe, inclusive, respectful, and well-maintained residential community aligned with House of Friendship values and the needs of people living in supportive and affordable housing Knowledge of supportive and affordable housing operations, occupancy administration, rent collection processes, arrears follow-up, resident engagement, and housing stability practices Knowledge of residential building operations, preventative maintenance, inspections, contractor coordination, work order follow-up, and unit turnover processes Ability toidentifyhealth and safety hazards, maintenance deficiencies, pest or critter concerns, security issues, fire safety concerns, and operational risks Knowledge of pest management practices, treatment preparation, resident communication, contractor coordination, prevention strategies, and follow-up documentation Ability to prepare clear written communication, warnings, notices, reminders, inspection notes, incident records, rent follow-up records, and turnover updates Working knowledge of Microsoft Office, including Outlook, Word, Excel, and Teams Ability to work collaboratively with Housing, Finance, Property Services, contractors, vendors, community partners, and residents Strong attention to detail in rent tracking, arrears documentation, occupancy records, agreements, notices, warnings, inspections, and follow-up tasks Ability to respond calmly and appropriately to urgent, sensitive, or complex building and resident situations Demonstrated ability to balance property operations, resident engagement, safety requirements, administrative accuracy, and housing stability goals Minimum3-yearcollege degree or diploma in a relevant field such as property management, building operations, facilities management, housing, social services, community services, or a related discipline; Minimum three plus years of relevant experience in residential building operations, supportive housing, affordable housing, property management, facility coordination, social housing, or non-profit housing environments Experience with rent collection, rent tracking, arrears follow-up, resident records, occupancy or tenancy-related agreements, notices, warnings, and housing administration is strongly preferred Experience coordinating maintenance, inspections, contractors, pest control, unit turnovers, repairs, and building safety follow-up Experience working directly with residents, participants, or tenants in supportive housing, affordable housing, community housing, or residential service settings is strongly preferred experience with Microsoft Office, work order systems, property management systems, or related databases is an asset Commitment to understand and uphold the mission and values of House of Friendship is expected Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required Must be dependable, professional, flexible, a team player, and have a positive attitude Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges Excellent project, timeline and deadline management skills including skills in logistics,



planning and detailed record keeping At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community.

In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work setting where our team is able to thrive, succeed, and have a positive work experience. House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network.

Time off includes four (4) weeks of vacation, 5* personal days (3 for the remainder of 2026) and accrual of sick hour credits (approximately 12 days per year) Full-time benefit plan including Extended Health Care (EHC), Dental, Group Life, Accidental Death and Dismemberment (AD&D;), Long Term Disability (LTD), Flexible Spending Account and Employee & Family Assistance Program (all benefit premiums paid by House of Friendship, except for LTD) We believe strongly in supporting the mental health of our team members, including providing access to the Employee and Family Assistance Program, $2,000 for counselling services and our workplace Wellness and Psychological Health and Safety programs We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity.37.5 hoursper week, typically daytime weekday hours; flexibility may berequiredto respond to building needs, emergencies, unit turnovers, contractor schedules, and resident issues ~ Participation in an after-hoursemergency response or on-call rotation may berequired ~ Regular work in residential buildings, units,common areas, mechanical or service areas, offices, outdoor grounds, and construction or maintenance environments ~ Frequent walking, stair climbing, standing, bending, light maintenance activity, inspections, and outdoor work in varying weather conditions ~ Regular interaction with residents who may have complex support needs or may be experiencing crisis, conflict, trauma, mental health concerns, substance use, poverty, disability, or housing instability ~ Exposure to pest control situations, cleaning issues, maintenance concerns, construction activities, noise,odours, and urgent building conditions may occur ~ Travel between House of Friendship residential properties, program sites, vendors, and community locations may berequired ~ Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected House of Friendship is open and inviting to qualified candidates with lived experience. House of Friendship supports justice, equity, diversity, and inclusion in our workplace. House of Friendship is a place where each person can bring their true selves and feel that they belong.

We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community. If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options.If you are as passionate as we are about serving the community, let’s talk.

Artificial

Intelligence (AI) is not being used in the screening of applications. #

📌 Handyman / Superintendent (Ontario)
🏢 House of Friendship of Kitchener
📍 Ontario