We are a Canadian fintech company providing comprehensive payment solutions, including acquiring, card issuing, cross-border payments, loyalty programs, and digital financial services. As part of our continued growth, we are expanding our channel partnership program to strengthen our market presence and drive sustainable revenue growth. The Manager, Payment Agent Channel Development is a senior individual contributor responsible for recruiting, activating, and managing independent sales agents (ISAs), sub-ISOs, merchant service dealers, and payment brokers across Ontario.

This is a revenue-generating role with explicit commercial accountability. The successful candidate will own agent recruitment, activation timelines, and network processing volume, while ensuring margin integrity and merchant quality.

Extended

Health, Dental, and Vision Benefits Life and Disability Insurance Performance Bonus Vacation Leave Community involvement through the annual Terry Fox Run Agent Recruitment & Commercial Structuring Maintain an active recruitment pipeline of prospective agents and negotiate residual splits, signing incentives, and commercial terms Deliver product, pricing,



and compliance training Conduct joint field calls and sales support during early-stage merchant acquisition Maintain current sales toolkits and competitive positioning materials Network Performance Management Tier and manage agents based on performance Monitor residual payouts and manage dispute resolution Forecast channel volume and report weekly to Sales leadership Collaborate with Risk and Underwriting to ensure merchant quality Support retention initiatives in partnership with Customer Success Market Intelligence & Internal Collaboration Support marketing initiatives targeting agent recruitment 3+ years of Canadian merchant services or payment processing experience, including direct involvement with an agent or ISO channel (not purely direct sales). ~ Strong knowledge of the Canadian acquiring ecosystem, including Interac, Visa/Mastercard interchange, PCI-DSS, and residual-split ISO structures. ~ Proven ability to recruit and activate new agents or sub-dealers from self‑generated pipelines. ~ Experience negotiating residual splits, activation bonuses, and commercial terms with independent business owners. ~ Proficiency in Salesforce or similar CRM for pipeline tracking and forecasting. ~ Strong professional communication skills in English.

Experience in restaurant, retail, grocery, convenience, health & beauty, or automotive verticals. Bilingual (English/French or English/Mandarin).

📌 Head of Brand Partnerships - Remote (Toronto)
🏢 OTT Financial Group
📍 Toronto