Shape customer success at Roofr as the Head of Customer Experience in a remote role. Lead a team focused on delivering exceptional customer journeys and innovative solutions. As a strategic leader reporting to the COO, you will define and implement Roofr's customer experience strategy in a B2B SaaS workplace.

Your expertise will enhance customer satisfaction through AI-driven solutions and seamless journeys, prioritizing simplicity and measurable outcomes. This position requires a balance of strategic insight and tactical execution to elevate customer service across various touchpoints. Key Responsibilities:

- Develop and execute customer experience strategy aligned with PLG models
- Design a scalable and effective customer journey




- Foster a customer-first culture across all teams
- Optimize onboarding, engagement, and retention processes
- Drive AI utilization to enhance customer interactions Requirements:
- 10+ years in Customer Experience within B2B SaaS
- Proven leadership in customer operations and support
- Strong analytical skills for data-driven decision making
- Experience with AI and automation technologies
- Excellent cross-functional collaboration abilities Bring your customer-focused leadership and strategic vision to drive superior experiences at Roofr.

📌 Head of Customer Experience Remote Canada (Winnipeg)
🏢 Roofr
📍 Winnipeg