Shape the future of customer service in the automotive industry as an Experienced Service Manager at Dilawri Group. Lead a talented team while optimizing service operations across Canada’s premier automotive group. As a Service Manager, you'll be responsible for overseeing workflow, profitability, and ensuring customer satisfaction within the Service Department.

Your leadership will play a critical role in mentoring staff and managing operational efficiency, thereby enhancing overall service quality and maintaining high professional standards. Key Responsibilities:

- Achieve craftsman league scores above average
- Develop training programs for all service personnel
- Manage quality control systems for repair work
- Conduct annual performance reviews for service staff
- Ensure timely repair order completion and filing Requirements:
- Solid leadership and mentorship abilities
- Proven experience in service department management
- Excellent communication and interpersonal skills
- Ability to interpret financial metrics and forecasts
- Legally entitled to work in Canada Apply your passion for service excellence at Dilawri and make a difference in the automotive industry.

📌 Head of Customer Service and Experience (North Vancouver)
🏢 Dilawri Group of Companies
📍 North Vancouver