Giatec Scientific Inc. is a global leader in smart concrete testing technologies, bringing real‑time data, AI, and IoT solutions to jobsites worldwide. Our core products - SmartRock®, SmartMix®, and MixPilot® - support the full concrete lifecycle, from mix design and production to placement and performance monitoring, helping teams improve quality, efficiency, and sustainability while reducing concrete’s carbon footprint. Giatec solutions have been used on 15,000+ projects across 85+ countries, and we’ve been recognized as one of Canada’s fastest‑growing companies for three consecutive years.

We believe our people are key to our success and are always looking for curious, driven individuals to help shape the future of construction technology. We’re looking for an IT Operations Lead who thrives at the intersection of traditional IT operations and modern AI‑driven automation. This is not your typical “keep the lights on” role—it’s a chance to fundamentally reimagine how a growing technology company runs its internal systems.

As the primary IT professional at Giatec, you’ll own the full spectrum of IT operations: from day‑to‑day support and infrastructure management to disaster recovery planning, enterprise IT initiatives, and rolling out processes that make the entire organization more productive. This role is ideal for someone with 5–8 years of hands‑on IT experience who is hungry to lead, automate, and innovate. Serve as the primary IT point of contact for all employees, managing helpdesk tickets, troubleshooting hardware/software issues, and ensuring timely resolution of support requests Administer and maintain core IT infrastructure including Windows/macOS endpoints, cloud services (Microsoft 365, Azure AD/Entra ID), networking equipment, and office A/V systems Manage user accounts, access permissions, and identity lifecycle (onboarding, offboarding, role changes) across all enterprise platforms Maintain hardware inventory,



procurement, and asset lifecycle management for laptops, peripherals, and office equipment Monitor system health, uptime, and performance using observability and alerting tools AI‑Powered Automation & Process Innovation Identify, design, and implement AI‑driven automations to eliminate repetitive IT tasks (e.g., automated provisioning, self‑service password resets, intelligent ticket routing, AI‑powered knowledge bases) Leverage AI and scripting tools (PowerShell, Python, Bash, Power Automate, n8n, or similar) to build workflows that reduce manual intervention and accelerate response times Stay current with AI advancements in IT operations and proactively recommend tools and strategies to leadership Disaster Recovery, Security & Business Continuity Design, implement, and regularly test disaster recovery (DR) and business continuity plans, including backup strategies, failover procedures, and recovery time objectives Manage backup solutions across cloud and on‑premises environments, ensuring data integrity and compliance with retention policies Implement and maintain security best practices including endpoint protection, MFA, conditional access policies, vulnerability patching, and security awareness training Conduct periodic security audits and risk assessments, remediating findings and documenting compliance posture Coordinate with external vendors and managed security providers as needed Enterprise IT Initiatives & Strategic Projects Lead and execute enterprise IT projects such as SaaS platform rollouts, infrastructure migrations, network upgrades,



and system integrations Develop, document, and maintain IT policies, procedures, and standard operating procedures (SOPs) that scale with the organization Evaluate new technologies and vendor solutions, preparing business cases and recommendations for leadership Manage IT budgets, vendor relationships, and software licensing to optimize cost and value 5–8 years of experience in IT systems administration, IT operations, or a related technical role ~ Solid hands‑on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID/Azure AD) ~ Proficiency in scripting and automation (PowerShell, Python, or Bash) with a proven track record of automating IT workflows ~ Experience with endpoint management tools (Intune, JAMF, or similar MDM solutions) ~ Solid understanding of networking fundamentals (DNS, DHCP, VPN, firewall configuration, TCP/IP) ~ Demonstrated experience designing and testing disaster recovery and backup solutions ~ Excellent communication skills—able to translate complex technical concepts for non‑technical stakeholders ~ Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent practical experience) Experience with AI/ML tools for IT operations (AIOps platforms, Claude integrations, AI‑powered monitoring) Cloud certifications (Azure Administrator, AWS SysOps, or equivalent) ITIL certification or experience with IT service management frameworks Experience managing SaaS integrations and SSO/SCIM provisioning Competitive company‑paid benefits plan In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Giatec is committed to providing a barrier‑free recruitment process.

Accommodations and support are available upon request throughout the hiring process. AI‑enabled tools may be used to support parts of the recruitment and screening process. #

📌 Head of Remote Assistance Operations (Ottawa)
🏢 Giatec
📍 Ottawa