Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service. CFLS is local and is part of the community.

CFLS is a full-service fire protection contractor. Employee referral bonus program.

Fire Alarm Service

Manager is a motivated, knowledgeable and customer-minded individual who is committed to applying and contributing your experience and expertise to our Service’s Division. The Manager will be responsible for developing, coaching, direct, and leading the Fire Alarm Team in Ottawa to achieve greater profitability, growth, safety and customer satisfaction. The position will require an ability to work effectively with other departments such as sales, customer service, accounting, procurement, warehousing, IT and management to achieve overall company objectives.

The Service

Manager will contribute his/her efforts to “making life safety simple” to our customers and service team. Provide leadership, guidance and coaching to service staff through goal setting and regular performance reviews and ongoing dialogue Provide routine maintenance and inspections services of Fire & Life Safety equipment both in the field and at our service shops Approving vacation requests for technicians Maintain a team environment where staff feel supported and proud to represent the company Train technicians how to perform their jobs properly and facilitate opportunities for learning current skills and techniques Ensure all direct staff receives appropriate training on job duties, corporate policies and applicable procedures Project Management of Jobs Work with our Customer Service Coordinators, Admins, as well as the Service Sales Team to project manage and execute quoted jobs safely and efficiently to maintain margins and within time allotment Assist our Coordinators on advising the appropriate technician(s) that are best matched for the job’s so they can be scheduled accordingly Assist our Coordinators on obtaining subcontractors to perform work for our customers as required/applicable Assist Sales in pricing T&M; service jobs, and assist with deficiency pricing as required Support scheduling and admin by interacting directly with customers to resolve issues Customer Service Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary Work with our customers to ensure their requirements and expectations are met and improved Maintain positive relationships with key customers and prospects Back up support for other Service Managers as needed Minimum 5 years’ experience in either the technical/electrical/building automation/life safety services industry Current or past CFAA Certification (would be an asset) Proven track record of working in a high-paced, service-based environment Self-motivated,



results oriented and capable of moving easily between operating details and broader service objectives Knowledge of the Ontario Building Code, Ontario Fire Code and Ontario Electrical Codes Good interpersonal skills with staff and customers Efficient with technology and software Working knowledge of Fire Protection Sprinkler Systems would be an asset. This position has administrative tasks and will require sitting in front of a computer screen for periods of time The candidate must be capable of performing all physical work performed by the field and shop Service Technician’s including exposure to outside elements, walking on uneven surfaces, climbing, lifting and standing for extended periods of time Salary/Wage placement within the stated range is determined by evaluating the candidate’s relevant experience, skills, and qualifications, along with internal equity and prevailing market conditions.

These factors are applied consistently to support transparent and equitable compensation practices in Ontario.

Classic

Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

📌 Head of Service Management (Ottawa)
🏢 Classic Fire + Life Safety
📍 Ottawa