Join Canada Life as an Associate Manager in Health & Dental Claims Operations, where leadership meets operational excellence. This pivotal role enhances the member experience through an engaged and high-performing team. As a key player, you’ll oversee Team Performance Leaders and ensure that quality, service, and productivity metrics are achieved consistently.

This position demands a results-oriented approach, emphasizing employee coaching and development while identifying strategic opportunities for growth. Key Responsibilities:

- Coach and develop operational employees for success
- Monitor performance trends to enhance efficiency
- Partner with various teams to resolve escalations effectively
- Implement business strategies and operational improvements
- Ensure adherence to compliance and risk management standards

Requirements:

- Minimum 5 years of leadership experience in operations
- Robust communication and relationship-building skills
- Analytical mindset with a focus on results
- Experience leading geographically dispersed teams
- Familiarity with Lean and Operational Excellence principles

Lead the way in claims operations while nurturing talent at Canada Life.

📌 Health Claims Manager at Canada Life (London)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 London