Shape healthcare in Winnipeg as a Nurse Team Leader at Health Links. This in-person role requires contact center triage expertise and leadership capabilities within a supportive team environment. The position is designed for a seasoned nurse with at least three years of recent experience in contact center telephone triage. Potential candidates ideally possess a Baccalaureate of Nursing and registration with CRNM.

Responsibilities include coaching staff, managing large volumes of calls, and ensuring quality customer service in a dynamic setting. Key Responsibilities:

- Lead team in telephone triage and patient guidance
- Coach and educate staff on best practices
- Collaborate with interdisciplinary teams for quality care
- Manage call volumes while ensuring administrative quality
- Participate in skills assessments during evaluations

Requirements:

- Minimum 3 years in contact center triage
- Current CRNM registration required
- Baccalaureate of Nursing preferred
- Computer proficiency is necessary
- Fluency in English is essential, French preferred

Contribute to elevating health services in Winnipeg through solid leadership and patient-centered care.

📌 Health Links Nurse Team Leader (Winnipeg)
🏢 Winnipeg Regional Health Authority
📍 Winnipeg