Join HAC Québec SEC as a Guest Service Supervisor and showcase your hospitality skills in Baie-Saint-Paul, Quebec. Ensure a high standard of service across reception and concierge operations. This full-time, permanent role emphasizes customer service experience within the hospitality industry.

You will plan personalized guest stays and mentor team members to cultivate a culture of service excellence. Your proactive communication with other departments will foster coordination and enhance operational efficiency. Key Responsibilities:

- Organize guest arrivals, focusing on personalization
- Mentor team members for their career development
- Ensure compliance with health and safety regulations
- Coordinate service activities through departmental communication
- Facilitate resolution of guest complaints and emergencies Requirements:
- 1 to 2 years of experience in customer service
- Exceptional empathy for addressing guest concerns
- Proficient in quick issue resolution
- Patience when dealing with stressful situations
- Knowledge of OPERA (PMS) is advantageous Drive exceptional guest experiences as a pivotal leader in Baie-Saint-Paul's premier hospitality setting!

📌 Hospitality Guest Service Supervisor Role (Baie-Saint-Paul)
🏢 Germain Hotels group
📍 Baie-Saint-Paul