Our client, a popular hotel located in Kimberley , is looking for an efficient and customer-focused Reservations Supervisor to lead their reservations team. You will be responsible for managing the reservations process, ensuring accuracy, maximizing occupancy, and providing excellent service to potential and confirmed guests. Oversee the daily operations of the reservations department, including managing bookings, inquiries, and cancellations.

Supervise, train, and schedule reservations agents to ensure adequate coverage and service quality. Handle complex reservations and special requests from guests and travel agents. Ensure accurate data entry and maintenance of guest information in the reservation system.

Generate reports on occupancy rates, booking trends, and revenue performance.



Proven experience as a Reservations Supervisor or Senior Reservations Agent. Proficiency in hotel reservation software (e.g., PMS, Channel Managers).

Strong understanding of yield management and pricing strategies. Excellent leadership, communication, and customer service skills. Ability to work under pressure and manage multiple tasks efficiently. Market-competitive salary and potential for performance incentives.

Health insurance and other standard employee benefits. Opportunities for career progression within the hotel. Staff accommodation may be available.

📌 Hospitality Supervisor (Kimberley)
🏢 Placements24
📍 Kimberley