We are recruiting for the position of Host/ Server Assistant – The Rec Room Deerfoot, reporting to the Service Manager. The Host/Server Assistant role is a multifaceted role, combining all aspects of restaurant support. Greet guests upon entry and ensure guest are comfortable navigating the dining areas, gaming areas, and other building amenities.
Speak with guests to ensure satisfaction with food and service, and attend to complaints. Inspect dining and serving areas and equipment. Support and co‑ordinate activities of food and beverage servers and other serving staff.
Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements. At all times to be aware of and practice valuable customer relations, assisting the guest in any way which does not adversely affect other customers. Attend to customer complaints satisfactorily.
Deliver prepared food to guests, ensuring the entire table’s food arrives at the same time. Monitor food distribution, ensuring that meals have been prepared to the Rec Room standard and the Guest’s specification, and is delivered to the correct guest by table and seat number. Deliver food items with appropriate condiments when required.
Return food and drink items if a change or correction is required, and return the newly prepared item to the guest after the necessary changes have been made. Fill water glasses and refillable drinks. Collaborate with wait staff to ensure that tables are cleared, cleaned, and ready for the next party.
Remove trays and stack dishes for return to the kitchen or bar after guests are finished. Assist with and maintain the cleanliness of the restaurant and bar areas, maintain clean appearances.
Stock service stations with items such as ice, napkins, or straws.
Provide assistance to the wait staff, bar staff and kitchen staff as needed. Maintain liquor and bar supplies during shift.
Change
Kegs in the walk‑in Bar fridge. Prepare bar beverage garnishes to recipe / as instructed. Assist in washing dishes if the kitchen staff gets behind during the busier times of the day. Arrange tables for large parties and prepare the banquet hall for scheduled gatherings.
Ensure guest service is paramount during work hours. High school diploma or GED required. Applicants must be 18 years of age or older. Strong customer service and troubleshooting skills 1‑3 years of experience as a Server Assistant, Host, Runner, Barback, or Busser, or in a similar capacity considered an asset.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment. Able to effectively communicate both verbally and in writing. Ability to work evenings and weekends.
Interacts with employees, management and the public at large. Inclusion & Diversity We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416‑323‑6600 or via email at
[email protected] part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre‑employment screening as a condition of employment or promotion. #
📌 Host/Hostess and server assistant (Calgary)
🏢 Cineplex Entertainment
📍 Calgary