Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Guest Service Agent PM to join our growing team! This is a outstanding opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team!

Guest Service Agent PM Property: Vintage Hotels & Niagara’s Finest Hotels By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. This posting is for an existing vacancy within Lais Hotel Properties Limited. To assist guest with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. Providing personalized and exceptional guest service at every given opportunity Performs daily check-out/in procedures during midnight shift are required Prepare all F&B; chits for Night Audit Bill and post any no-shows Run guest counts and service report for departures Complete nightly communication log for the Front Office Manager Having a thorough knowledge of Lais Hotel Properties’ products and services Actively seeking ways to meet Guests’ product or service needs Assists with luggage when required Ambassador for Lais Hotel Properties Limited/ NOTL, ensuring excellent service to all guests and visitors Respond to virtual, (Ivy), concierge texts, as necessary Answering telephones in a timely manner Check in-coming reservations for VIPs and special occasions, and designate complimentary amenities (wine, cheese boards, choc strawberries, etc.),



Polish brass front door handles and luggage carts as necessary remove or make ineffective any protective device required by the regulations or by his/her employer without providing an adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately; Comply with all Lais Hotel Properties’ health & safety policies All personal protective equipment will be properly worn All personal protective equipment will be worn in the appropriate departments Always ensure that workplace accident/injuries are reported immediately to a Manager/Supervisor The Act is posted at each Team Member bulletin board and outlines the rights and responsibilities of both Management and Team Members Minimum 2 years Front Desk experience or related customer service experience Previous up-selling and/or sales experience is considered an asset Personal Attributes A team player with positive public relations skills Must be able to work with minimal supervision Dealing with seasonal temperature changes Lifting to assist with luggage on an occasional basis Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected.

We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

📌 Hotel Night Concierge (Niagara-on-the-Lake)
🏢 Vintage Hotels
📍 Niagara-on-the-Lake