Join our team as a Reservations Specialist, where you will provide outstanding service and effectively manage room bookings. Upselling and guest care are critical parts of this role.

The Reservations

Specialist position involves working directly with the Reservations Manager to support all hotel bookings. This role requires exceptional communication skills and the ability to multitask effectively in a high-pressure setting. You will generate leads and maximize room revenue by engaging with guests in a friendly, qualified manner. Key Responsibilities:

- Answer internal and external calls professionally, welcoming guests
- Collect pre-registration information and promote hotel services
- Input reservation data into Opera and monitor accuracy




- Address guest inquiries and manage complaint resolutions
- Coordinate with departments to fulfill guest requests promptly

Requirements:

- 2 years of experience in a similar role preferred
- Strong selling skills and customer service orientation
- Excellent computer skills including Opera proficiency
- Ability to work independently and maintain confidentiality
- Must be available for rotating shifts including weekends

Use your expertise in reservations to enhance guest experiences at our esteemed hotel.

📌 Hotel Reservations Specialist Opportunity (Vancouver)
🏢 Pan Pacific Vancouver
📍 Vancouver