Working closely with the family and the broader family office team, the Family Services Manager will oversee the day-to-day coordination of household and family support services within a private family office setting. The role will provide leadership and direction to a team responsible for transportation, personal services, event planning, household coordination, and other services supporting the family’s day-to-day needs.

The Family Services

Manager will serve as a key point of contact between family members and other family office departments, ensuring that information is communicated clearly, priorities are understood, and requests are coordinated efficiently and discreetly. The ideal candidate will be highly organized, proactive, and service-oriented, with strong leadership and communication skills. Provide day-to-day leadership, direction, and support to household and family office support staff.

Directly manage staff responsible for transportation, event planning, household coordination, and related services. Establish clear expectations, priorities, and standards of service for the team. Coordinate staff schedules, coverage, vacation, time off, and other staffing requirements.

Monitor the quality, timeliness, and completion of work performed by household staff. Provide coaching, feedback, and performance management as required. Support recruitment, onboarding, training, and development of household staff.

Foster a professional, collaborative, and service-focused team environment. Receive, organize, prioritize,



and communicate requests from family members to the appropriate staff or service provider. Coordinate calendars, schedules, appointments, events, travel-related requirements, and other family activities as required.

Identify potential scheduling conflicts, operational issues, or service gaps and proactively resolve them. Coordinate special projects and requests that require support from multiple household staff or family office departments. Serve as a central communication point between the family, household staff, family office managers, and internal departments.

Maintain appropriate boundaries regarding confidential family, financial, personal, and operational information. Support alignment between family expectations and operational execution across the family office. Post-secondary education in business administration, hospitality, operations management, related field or equivalent experience. ~4 plus years of experience in operations management, household management, executive support, family office services, hospitality management, event management, or a similar leadership role. ~ Previous experience managing employees and coordinating multiple teams or service providers. ~ Experience working in a private household,



family office, executive environment, luxury environment an asset. ~ Demonstrated experience coordinating multiple competing priorities, complex schedules, events, and projects. ~ Proven ability to lead, coach, and hold employees accountable while maintaining a positive and service-oriented environment. ~ Proficient with Microsoft Office, including Outlook, Word, Excel, and Teams. ~ Familiarity with travel coordination, transportation logistics, and personal assistant services is considered an asset. ~ Flexible availability and willingness to accommodate changing schedules and family requirements. ~ Valid Class 5 driver's licence with a clean driving record.

Employer paid extended health, vision, and dental coverage (including family) Employee and Family Assistance Program In-house professional development opportunities Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties

Ltd. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs. #

📌 Household manager (Campbell River)
🏢 broadstreet
📍 Campbell River