For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

The Salvation

Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Management Support

Provides direct supervision to up to 30 full-time, part-time, and casual employees, ensuring clarity of roles, responsibilities, and expectations. Offers consistent leadership, guidance, and mentoring to staff to foster professional growth and maintain high standards of service delivery. Establishes clear performance goals, monitors progress and provides timely feedback to support employee success.

Coordinates with other ARC departments and management to align housing programs with organizational mission, vision, and values. Ensures staff have the tools, resources, and support required to effectively meet client needs. Acts as a liaison between frontline staff and senior leadership, communicating concerns, challenges, and opportunities.

Upholds accountability by ensuring staff compliance with ARC policies, contractual requirements, and professional best practices. Responds to emergencies or critical incidents within housing programs and provides leadership in problem-solving and decision-making. Position requires on-call availability, sound judgment, strong decision-making skills, and excellent administrative capacity to manage both day-to-day operations and unexpected challenges.

Ensures quality control of required documentation for all full-time, part-time, and casual Support Workers and Caseworkers, maintaining accuracy and compliance. Oversees and documents comprehensive training and orientation for new staff, including ARC mission, policies, confidentiality, safety protocols, and agency obligations. Collaborates with Director of Programs to develop and implement an annual training plan, ensuring all staff maintain and enhance the skills and competencies essential to their roles.

Conducts annual performance evaluations and ongoing performance reviews, supporting professional growth and accountability. Implements strategies for employee retention, succession planning, and the creation of a skilled and resilient workforce.

Supervision





Provides direct supervision to all full time, part-time, and casual housing program staff, ensuring effective delivery of services and adherence to ARC standards. Sets clear performance targets, monitors results, and uses data analysis to identify trends and implement improvements. Conducts quality control of reports, ensuring consistency, contractual compliance, and accuracy.

Collaborates with ARC leadership in program evaluation, development, and the implementation of service improvements. Ensures consistent adherence to all safety and security policies and procedures. Oversees administrative functions related to housing programs, including budgeting, scheduling, payroll, statistics, and reporting.

Tracks program-related data and prepares reports in accordance with ARC and funder requirements, under the direction of the Director of Programs. Prepares and submits statistical data and reports in a timely and accurate manner. Designs and facilitates staff training and professional development workshops as required with Director of Programs.

Maintains up-to-date knowledge of accreditation and licensing standards, ensuring compliance across housing programs. events during the holiday season in December and January, volunteer & staff appreciation). Office setting. Social services building that includes emergency shelter, transitional housing, halfway house, recovery program, and community meals program.

Some travel may be required for the purposes of delivering training and professional development. Bachelor’s degree in a human or social services field. Equivalent experience in the community social services sector, with demonstrated knowledge of community support agencies and resources, will be considered.

Comprehensive knowledge of current social issues related to homelessness, mental health, and substance use is essential. Strong leadership, organizational, and administrative skills with proven ability to supervise staff and manage programs effectively. Proficiency in Microsoft Office Suite and the ability to learn and utilize case management or reporting systems.

TB Test required. Minimum of three to five years of progressive experience in the community social services sector,



preferably in housing, shelter, or residential programs. Demonstrated experience in staff supervision, including recruitment, training, scheduling, performance evaluation, and conflict resolution.

Skilled in program planning, development, and evaluation, with the ability to ensure compliance with accreditation standards, licensing requirements, and contractual obligations. Strong knowledge of issues related to homelessness, mental health, trauma, and substance use, with an understanding of evidence-based approaches to care.

Experience managing budgets, payroll, and administrative processes with a high level of accuracy and accountability. Proficiency in data collection, analysis, and reporting for program monitoring and quality assurance. Ability to build and maintain collaborative working relationships with staff, clients, community agencies, and funding partners.

Ability to lead, mentor, and motivate full-time, part-time, and casual staff, fostering a respectful and collaborative team environment. Skilled in planning, implementing, and evaluating housing and shelter programs, ensuring compliance with organizational, licensing, and accreditation standards. Demonstrates sound judgment and effective problem-solving, including crisis management and operational decision-making. able to engage effectively with staff, clients, community partners, and stakeholders.

Understanding of homelessness, mental health, trauma, and substance use, applying evidence-informed approaches in service delivery. Capable of designing and implementing staff training programs to strengthen skills and competencies. Able to manage shifting priorities, on-call responsibilities, and dynamic work environment.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

📌 Housing and Support Services Manager (Victoria)
🏢 The Salvation Army International
📍 Victoria