Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced and uncomplicated digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. We seek to understand and improve our customers’ experience.

Smart

Risk-Taking. We transform risk into progress through data, experience, and intuition. We are seeking an Operations Manager with experience in automotive reconditioning and general operations. You will be part of the senior leadership team responsible for providing overall direction for the Vehicle Logistics Center (VLC), ensuring we are exceeding customer expectations while maintaining an efficient and profitable operation that aligns with our vision and values.

The Operations

Manager is responsible for the day-to-day operations of operational departments, which may include: the mechanical shop, detail shop, lot operations, maintenance, inspections, and security/stock-in. You are focused on results and seek out opportunities to improve the shop’s performance. You create and sustain a high-trust team culture that embraces and values people’s talents, diversity, and contributions to OPENLANE’s goals.

Business-Savvy. Monitor and manage controllable expenses, ensuring the department is operating efficiently and meeting financial targets including KPIs and profitability. Manage the financial and operational performance of operational departments, including identifying opportunities, and implementing process improvements and corporate initiatives.





Support leadership in ensuring profitability and growth, efficiency, safety, and consistent customer satisfaction throughout the VLC operations. Provide leadership and direction to employees in the operations departments, including hiring, training, coaching, assigning tasks, prioritizing workload, and monitoring work output for quality control and operational efficiency. Ensure smooth and trouble-free operations on auction day including ensuring vehicles are properly staged, and troubleshooting problems including technical support needs.

Maintain positive business relationships with customers, which may include participating in negotiations regarding fees, costs, contracts, and service agreements, and promoting retail-ready reconditioning services in collaboration with the General Manager & sales team. Serve as an escalation point and subject matter expert for the claims operations (arbitrations) team. Monitor, inspect, and enhance VLC operations to ensure compliance with corporate and industry safety standards; ensuring that all equipment, facilities, and company-owned vehicles have regular maintenance and repairs completed to remain in good working condition. 3-5 years’ operations and management experience ~ Strong business acumen and experience dealing with process & system development.

Experience in the auction or automotive industry preferred;

Experience in Google Suite is an asset. Competitive pay Medical, dental,



and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D; (US) Robust Employee Assistance Program Bonus Range Target Bonus Range $11,597.70 - $13,500.00 CAD OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.

We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with transparent, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces.

Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay.

Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process.

Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation.

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