Circle of Care: Head Office, 4211 Yonge Street 4th Floor, Toronto, Ontario, Canada AFull-Time Permanent Operations Manager Location: Head Office; Reports to: Director, Operations On top of a competitive base salary,wesupport rest and overall wellness through generous paid time off for vacation, personal and sick days.

Hybrid Environment: This is a hybrid position, with a mix of3in-office work and2work-from-home days, offering a balanced hybrid schedule.

Health and Dental Advantages: A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.

Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions. We support your continued growth and learning through paid training and professional developmentopportunities throughout your career. Leadership & Change Management Ensure all funder contractual obligations and key performance indicators are being met, exceeded and sustained.

Oversee day-to-day operations by providing support to operational supervisors and team through the assessment and removal of barriers to service efficiency. Participate in the development of operating strategy to achieve short and long term operational and business development objectives. Model the way for employees through personal example and a dedication to action, results and client service excellence.

Develop and sustain a team culture that embodies open and two-way communication, client-centered focus, learning and innovation, accountability for achievement, teamwork, a focus on continuous improvement and respect.



Support direct reports by providing consistent communication, coaching, and motivation. Excellence and Quality Improvement Partner with Client Services to identify quality improvement opportunities that exist between both teams.

Collaborate with Director, Operations to develop plans to support improved business process practice. Liaise with Client Services to drive efficiencies and improve quality by identifying and implementing strategies that are cost effective. Ensure that clients and their families experience high quality and responsive healthcare service and outcome.

Implement quality assurance and improvement programs, processes, and accountability for the client services team. Align and execute Operating plans with strategic goals, objectives, and Key Performance Indicators. Management of Relationships with External Partners & Funders Actively develop and foster trust-based and collaborative partnerships with external customers from key organizations, such as LHIN’s and other funders.

Oversee subcontractor performance and accountabilities. Identify opportunities to demonstrate Circle of Care’s service assets and commitment to excellence to key funders. Take determined action to support clients who have concerns / issues regarding Circle of Care service, quality, and policies ensuring an exceptional client experience.





Management of Relationships with Internal Partners Lead and/or participate on internal cross-functional project teams to lend skills, competence and product. Risk, Health and Safety Management Participating in all health and safety training initiatives on a regular basis. Investigating adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event.

Bachelor's of Business Administration or a Regulated Health Skilled is considered an asset. ~5+ years of experience in a customer focused operational environment. Regulated health professional is considered an asset. ~ Management experience in a home care setting is considered an asset. ~ Understanding of leadership, change management, business systems and processes. ~ Knowledge of community resources, health care, and social service systems. ~ Intermediate skills in an automated environment and with the Microsoft Office environment. ~ Ability to travel to various worksites on a regular basis and to respond to emergency situations. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.

Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Circle of Care: Head Office, 4211 Yonge Street 4th Floor, Toronto, Ontario, Canada #

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