Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies.

Customer Management: Own the team’s performance and client satisfaction; identify process gaps and collaborate with Quality and Training teams on corrective actions. manage performance issues and HR separation cases; Financial Management: Control operational costs while achieving revenue targets; Robust business acumen and understanding of customer operations and service delivery models. Proven stakeholder management and client engagement experience. Demonstrated ability to analyze performance metrics and drive process improvements.

Strong coaching and people development skills.





Delivers Customer Service Excellence Supports

Innovation & Continuous Improvement Established career path supported by self‑assessments, virtual training, and guided curriculum. Paid 9 weeks of training and 2 weeks of annual leave. Competitive salary with incentive programs. Medical and Dental benefits, Employee Family Assistance Programs, and Rewards & Recognition programs. Yonge‑Eglinton Midtown, Toronto (travel within residence is preferred). Teleperformance welcomes and encourages applications from people with Disabilities.

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