Become a Bilingual Customer Support Specialist with Sage, delivering top-notch service in French and English. This hybrid position focuses on resolving technical issues and improving customer relations. As a Bilingual Customer Support Specialist, you'll excel at understanding customer needs while providing clear solutions.

Your technical expertise will help identify issues quickly and ensure high-quality service across various communication channels. Collaborate with your team to enhance Sage's overall customer experience and build long-term relationships. Key Responsibilities:

- Identify and troubleshoot software-related customer issues
- Provide comprehensive technical support for Sage products
- Drive first-call resolution and maintain high satisfaction rates
- Stay current with Sage product updates and training
- Document customer interactions for productive follow-up Requirements:
- Bilingual proficiency in French and English
- Experience in customer support or technical roles
- Strong problem-solving and analytical abilities
- Willingness to work in a hybrid setting
- Familiarity with Sage's services and client needs Deliver exceptional customer support and deepen relationships at Sage with your bilingual skills.

📌 Hybrid Bilingual Customer Support Specialist at Sage (Vancouver)
🏢 Sage
📍 Vancouver