Elevate customer experiences with Grainger as a Hybrid Customer Service Representative, providing exceptional support through phone and email. Enjoy steady hours and a supportive work environment.

This Customer Service

Representative role suits those with a passion for retail and customer service. Reporting to the Customer Service Center Supervisor, you will engage with customers, managing orders and inquiries efficiently. With a focus on teamwork, your contributions will help businesses thrive while achieving personal and company performance objectives. Key Responsibilities:

- Deliver positive customer interactions for order and shipment management
- Interpret customer needs through active listening and inquiry
- Provide tailored product and service solutions
- Promote Grainger’s advantages and identify cross-selling opportunities
- Resolve inquiries using analytical skills to address complex problems

Requirements:

- High school diploma or equivalent
- 1+ years in customer service, preferably in a contact center
- Proficient in Microsoft Office Suite and enterprise systems
- Excellent English communication skills
- Bilingual (ENG/FR) is an asset

Become a vital part of Grainger’s mission to keep the world working!

📌 Hybrid Customer Service Representative at Grainger (Edmonton)
🏢 Grainger Canada
📍 Edmonton