Expand your skills as an IBMS (Operative BMS) Application Support Analyst in a hybrid role based in Toronto, ON. Use your SQL and analytical knowledge to troubleshoot complex issues. In this contract role, you'll deliver L1/L2/L3 support for the IBMS system, focusing particularly on scheduling, ad sales, traffic, and billing modules.

You'll handle user queries and service requests, ensuring smooth operations through effective problem-solving. SQL expertise will be essential for database troubleshooting and validation tasks. Key Responsibilities:

- Provide comprehensive L1/L2/L3 support for IBMS
- Troubleshoot complex scheduling and billing issues
- Manage incidents and service requests through ticketing
- Conduct SQL database troubleshooting and fixes
- Ensure compliance with SLA through root cause analysis

Requirements:

- Solid experience with Operative IBMS BMS system
- Mandatory SQL skills and database troubleshooting
- Familiarity with ServiceNow, JIRA, or similar tools
- Experience in EUC support environments
- Robust problem-solving and communication abilities

Contribute your skills to the success of IBMS operations in Toronto's unique media landscape.

📌 Hybrid IBMS Application Support Role in Toronto
🏢 apptoza
📍 Toronto