Join our team as a Technical Support Specialist II in a versatile hybrid format! Deliver exceptional support to clients facing HVAC and plumbing concerns through effective troubleshooting. This role requires hands-on experience with heating systems, including boilers and heat pumps. You will engage with customers to address post-sale issues while utilizing your problem-solving skills.

Your role is crucial in transforming client challenges into resolutions via phone and email communications. Key Responsibilities:

- Assist customers with service and installation questions
- Troubleshoot mechanical issues promptly
- Provide support on warranty and repairs information
- Manage returns for defective or malfunctioning items
- Keep meticulous records and track resolutions in CRM

Requirements:

- Prior experience with customer service in a technical setting
- Familiarity with mechanical systems and HVAC
- Strong written and verbal communication skills
- Advanced CRM skills for record management
- Ability to meet deadlines and manage ticket time efficiently

Make a difference each day by solving customer problems and enhancing their experience in the HVAC field.

📌 Hybrid Technical Support Specialist II (Vancouver)
🏢 IBC Technologies Canada
📍 Vancouver