DCM seeks a Technology Analyst, Level 1, for a hybrid position based in Brampton, ON. Engage with clients by delivering vital technical support on the DCM FLEX e-Commerce platform. In this full-time, one-year contract role, your responsibilities will include providing customer support, troubleshooting technical challenges, and managing online profiles.
Your skills in problem-solving and customer service will ensure clients receive comprehensive solutions. Join DCM, a leader in tech-enabled marketing solutions, and make a difference in our operations. Key Responsibilities:
- Provide Level 1 technical assistance to clients
- Address client inquiries and troubleshooting issues
- Manage online user configurations and catalogues
Requirements:
- Post-secondary diploma or degree needed
- Minimum 1 year of technical support experience
- Solid knowledge of customer service and problem-solving
- Familiarity with Microsoft Office Suite required
Showcase your technical and customer service expertise as a Technology Analyst with DCM.