Tech Talent International (TTI) supplies technical talent to a variety of clients ranging from Fortune (phone hidden) companies to startups, small and mid-sized organizations in Canada/US. We are currently hiring a IBMS (Operative BMS) SME – Techno-Functional Analyst for our consulting client in the Toronto area.

Role: IBMS (Operative BMS) SME – Techno-Functional Analyst Type: Contract Rate Range: $40-45/hr C2C (40 hrs /week) Duration: 6-12 months + potential extensions Location: Hybrid (2/3 days from home) Toronto, ON, Canada Domain: Consulting and Telecom Role Description: Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk workplace. Troubleshoot issues in scheduling| ad sales| traffic| and billing modules. Handle incidents| service requests| and user queries via ticketing tools.

Perform SQL-based database troubleshooting| data validation| and fixes. Investigate and resolve data inconsistencies and system integration issues. Conduct root cause analysis (RCA)



and ensure SLA adherence.

Support user access| configurations| and minor enhancements. Work closely with sales| traffic| finance| and technical teams Essential Skills: Strong experience in Operative IBMS BMS system Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing) Hands-on SQL & database troubleshooting (mandatory) Experience in helpdesk / EUC support environment Familiarity with ServiceNow/JIRA or similar tools Strong analytical| problem-solving| and communication skills Understanding of infrastructure / EUC environment (VDI| VPN| etc.) Knowledge of integrations and reporting tools Please note: Resumes must be submitted in Word format Must include on the resume candidate's availability for on site/hybrid/remote, along with days available.

📌 IBMS SME - Techno-Functional Analyst (Toronto)
🏢 Tech Talent International
📍 Toronto