Implementation Specialist / Business Analyst Join to apply for the Implementation Specialist / Business Analyst role at Harris Computer Implementation Specialist / Business Analyst Join to apply for the Implementation Specialist / Business Analyst role at Harris Computer Implementation Specialist / Business Analyst Reporting to the Manager of Professional Services, the successful individual will work closely with customers to understand their business requirements, configure the CityView software solution to meet those requirements and deliver training to those clients to ensure value creation. This is a fully remote position; however, travel to client sites across the U.Implementation Specialist / Business Analyst Reporting to the Manager of Skilled Services, the successful individual will work closely with customers to understand their business requirements, configure the CityView software solution to meet those requirements and deliver training to those clients to ensure value creation. This is a fully remote position; however, travel to client sites across the U.Delivering high impact efficiency software solutions that meet our clients’ needs.

Enhancing our clients’ service delivery capabilities to help communities grow.

Business analysis: Define and document the customer’s business requirements; interpret and apply the information within the project's scope.

Gap analysis: Facilitate discovery sessions and document business requirements, use cases, and pain points.

Software configuration: Configure the software with workflow and business rules to allow customers to conduct and streamline their business processes.

Legacy data conversion: Work with Data Conversion Specialists to achieve a smooth transition of legacy client data.

Conduct training sessions: Train end-users in how to use the software in both remote and classroom-led sessions.

Software specialist:



Be an expert on the functionality and capabilities of the software to respond to client queries. Provide outstanding customer service and resolve client issues throughout the implementation and feedback process. Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Business Analysts.

Receive weekly project allocations and goals from the Project Manager. Source and compile data requirements Configure software. Test configuration and perform QA.

Experience and/or knowledge of local government processes. ~5+ years of software configuration and/or end-user training experience is preferred. ~ Experience identifying, defining, analyzing, and documenting client work processes, data, systems, and/or related activities. ~ Exceptional analytical abilities and reasoning, with strong business analysis skills. ~ Post-secondary education in a technology-related discipline or equivalent work experience. ~ Outstanding oral and written skills, with a high professional, customer-facing communication standard. ~ Ability to travel up to 15% in Canada and the USA. An understanding of database (installed and web-based) applications.

Experience with MS SQL Reporting Services (or equivalent).

Health

Insurance from day 1 (medical, dental, vision, life, short and long-term disability, AD&D;). ~3 weeks of vacation and 5 Personal days. CityView solves real-world business problems that local governments face in serving their constituents expeditiously.



It does this by streamlining the complex business processes of permit, license and land management applications and approvals by providing constituents with online self-service and government employees with software that creates efficiencies of workflow management.

We seek individuals with long-term career goals, because we believe in sustaining our growth and profitability long-term. Seniority level Mid-Senior level Employment type Full time Job function Research, Analyst, and Information Technology Industries Software Development Referrals increase your chances of interviewing at Harris Computer by 2x Get notified about new Business Analyst jobs in New Brunswick, Canada .

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📌 Implementation Specialist / Business Analyst (Montreal)
🏢 Harris Computer
📍 Montreal