Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants. TheSenior Implementation Specialistis a key expert within the Qualified Services team, responsible for delivering high-touch, high-complexity onboarding experiences for our most strategiccustomers—typically enterprise-level or multi-unit restaurant groups.

This role combines advanced solution knowledge, project leadership, and customer relationship skills to ensure implementations are executed efficiently, drive rapid adoption, andsetthe foundation for long-term customer success.

The Senior

Specialist will partner closely with Project Managers, Solutions Architects, and Customer Success Managers to design and execute tailored onboarding plans that address unique customer workflows, integrations, and operational structures. Beyond direct delivery, this role serves as a mentor and quality benchmark for other Implementation Specialists, helping raise the bar on consistency, methodology, and customer experience across the team. Lead complex, enterprise-scale implementationsfrom discovery to adoption, ensuring alignment between customer requirements and R365’s platform capabilitiesto manage milestones on time and within budget to deliver smooth and complete project experience for customers.

Deliver expert-level training(virtual or onsite) that drives confident end-user adoption, tailoring content to different audience levels—from executives to frontline staff. Apply deep productexpertiseto advise on complex use cases, integrations, and best practices, ensuring customers maximize the full value of the platform. Mentor and coach junior Implementation Specialists, providing feedback, sharing best practices,



and contributing to internal training programs.

Collaborate cross-functionallywith Project Management, Solutions Architecture, Product, and Support to resolve issues, address custom requirements, and ensure delivery excellence. Proactively manage risk, surfacing adoption blockers early and developing mitigation strategies to keep projects on track.

Project Completion Throughput Customer

Satisfaction (CSAT) 5+ years of hands-on experience in SaaS onboarding or implementation, with a proventrack recordof successfully guiding customers through technical setup, training, and go-live across varied business types and user groupswhileconsistentlyachieving key performancemetrics. ~ Experience managing complex, high-touch implementationswith proven project management skills. ~ Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously, prioritize effectively, and meet tight deadlines without sacrificing quality. ~ Excellent verbal and written communication skills, including the ability to lead client-facingtrainingsand translate technical concepts into clear, actionable guidance for both technical and non-technical stakeholders. ~ Highly analytical andsolutions-oriented, able to assess requirements, troubleshoot issues, and maketimely, data-informed decisions that support customer success. ~ Self-starter with the ability to work independently, while also demonstrating strong collaboration skills when working cross-functionally with Project Managers, Engineers, Product, and Customer Success. ~ Demonstrated coaching or mentorship experience. ~ ProvenSaaS tool fluency, sound technical knowledge,and detail orientation.

Experience in structured certification programs or internal training content. Comprehensive medical benefits ~Flexible Time Off + Company holidays ~

📌 Implementation Specialist / Spécialiste en implémentation (Remote) (Northumberland County)
🏢 Restaurant365
📍 Northumberland County