The Spare Parts Sales Representative reports to headquarters at Delta, Canada and the position can be located in Bristish Columbia, CA or Lousiana, US, and is responsible for quoting and processing sales orders for manufactured and purchased spare parts. Working closely with customers and internal teams, the role requires interpreting blueprints and bills of material (BOMs), defining scope, and establishing lead times. The successful candidate will proactively develop customer relationships, identify new sales opportunities, communicate order status and delays, and anticipate future customer needs.

This is a full-time, on-site position in Delta, BC or Monroe, LA, reporting to the VP of Operations.

Customer

Service & Sales Support Respond promptly to customer spare parts inquiries and requests for quotation (RFQs). Review customer requirements and identify the correct replacement or alternative parts. Enter and manage sales orders within the company's ERP system (D365). Serve as the primary customer contact from quotation through order fulfillment.

Technical Review

Interpret engineering drawings, blueprints, assemblies, and technical documentation. Read and understand Bills of Material (BOMs) to identify part requirements and configurations. Verify technical details to ensure accurate quotations and order processing.

Customer Relationship Management

Build and maintain strong relationships with key customer accounts. Schedule and conduct regular customer meetings. Identify opportunities to increase spare parts sales and promote additional company products and services.

Proactively pursue new business opportunities within existing accounts. Coordinate with manufacturing, purchasing, and planning teams to monitor order status. Communicate order progress,



lead times, and delivery commitments to customers.

Proactively identify and communicate delays, risks, or changes affecting customer orders.

Continuous Improvement

Monitor market trends and customer purchasing patterns. Contribute to improving quotation processes, customer service, and aftermarket sales growth. Support company initiatives to increase customer satisfaction and retention.

Technical diploma, associate degree, or bachelor's degree in Business, Engineering Technology, Manufacturing, Industrial Technology, or related field preferred. 5+ years of experience in technical sales, inside sales, customer service, aftermarket sales, spare parts sales, manufacturing, or industrial equipment environments preferred. ~ Experience working with ERP systems is an asset. ~ Experience supporting industrial, manufacturing, machinery, or engineered products customers is preferred. Extended health benefits for you and your family, including a Health Spending Account Potential Annual bonus This holistic concept encompasses everything from base salary, learning and development opportunities, work-life integration, and other intangible benefits that contribute to overall employee satisfaction and engagement. However, this role is hands-on and highly collaborative,



requiring a consistent on-site presence to support in-person team engagement and operational needs.

While some flexibility in hours is available, success in this position depends on active participation in office-based work and close collaboration with colleagues and stakeholders. We contribute to shaping the future of the Engineered Wood Products industry. We are a community of innovators, creators, and problem-solvers.

As a forward-looking technology leader and trusted partner in the Engineered Wood Product sector, we help our customers maximize raw material efficiency and support sustainable operations through data-driven innovations. Our vision is to be the partner to future-proof the wood industry. Raute’s head office and main production are in Lahti, Finland, with additional manufacturing sites in Kajaani, Canada, and the USA.

We are committed to leading the industry towards a more sustainable future in engineered wood products by creating long-term value for our customers, society, and the environment.

Creating Customer

Success, Promoting Development, Acting Sustainably, and Achieving Together. We encourage open communication and collaboration, ensuring that everyone's ideas and perspectives are heard and respected. Join us and be part of a company that not only values your professional development but also cares about your well-being.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We have a zero-tolerance policy towards any form of discrimination, harassment, or unfair treatment.

Job Types: Full time, Permanent Casual dress Dental care Disability insurance Employee assistance program Life insurance On-site parking Industrial Service Business: 5 years (required)

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