Take on the role of an Independent Desktop Support Technician, showcasing your customer-service finesse and technical expertise. This position emphasizes working unsupervised with attention to detail and ethical standards. We seek a candidate with excellent interpersonal skills who can proactively manage desktop support tasks.

A strong understanding of Microsoft Windows and mobile environments is essential, along with the ability to connect effectively with CLIENT and End Client. Being fully vaccinated is a requirement for this position. Key Responsibilities:

- Deliver top-notch customer support independently
- Utilize ITSM systems to manage requests
- Perform desktop and laptop hardware troubleshooting
- Assist with mobile device support, including iOS/Android
- Foster productive relationships with clients

Requirements:

- Proven experience in desktop support using ITSM systems
- Robust proficiency in Microsoft Windows and Office suite
- Knowledge of MAC systems beneficial
- Familiarity with desktop hardware and printing technologies
- Completion or near completion of CompTIA certifications

Drive excellence in desktop support through independent initiative and robust technical skills.

📌 Independent Desktop Support Technician (Montreal)
🏢 Iron Systems
📍 Montreal