SUMMARY The Newcomer Information Centres (NICs) are walk-in information and referral centres funded by Immigration, Refugees and Citizenship Canada and operated by the Achev. NICs provide settlement information and referral for the smooth transition of newcomers to life in Canada.

The Information Counsellor will work in a fast-paced, team environment to provide information, referral and assistance to clients to address their individual settlement needs.

Information

Counsellor will ensure that clients have access to timely, accurate and useful information to help them make informed settlement decisions. DUTIES &

RESPONSIBILITIES Assess client needs and provide information, orientation & referral to appropriate programs/services within the community

Research and compile settlement and employment related information for newcomers, foreign–trained professionals and other clients

Develop, maintain and update existing information related to a variety of programs and services in the community

Liaise with local government and community service providers and contribute to the development and maintaining partnerships in Peel and Halton

Create, develop and organize in office and off-site workshops and orientation sessions to address the needs of newcomers to Canada

Initiate and participate in outreach activities, staff booths and events in the community to raise awareness about programs and services available

Assist in preparation and design of new flyers and other marketing materials for information sessions and events





Assist in the collection of statistics and preparation of material for reports In accordance with Achev and government policies, manage sensitive and confidential information of clients and organization

Contribute to team cohesiveness and team building

Perform other related duties as required QUALIFICATIONS Relevant Post Secondary Education in related fields or a minimum of two (2) years of work experience in a customer service capacity in community social services sector

Current knowledge of legislation, policies and practices affecting newcomers

Knowledge of settlement and employment related services and agencies available in the community

Experience in coordinating guest speaker sessions and special events

Flexible, self-motivated, ability to multi-task and to meet the deadlines

Ability to work co-operatively as a member of a team

Excellent communication (verbal and written), interpersonal and leadership skills

Strong internet research skills

Good presentation, problem solving, organizational and project management skills

Demonstrated experience in dealing with multicultural and disability issues

Knowledge of Arabic or a language other than English is an asset

Certified Information & Referral Specialist (CIRS) certification is an asset

Must possess a valid driver’s license, able to supply own vehicle and be insurable to drive in Ontario Hourly rate: $32.12 This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.

📌 Information Counsellor (Mississauga)
🏢 Achev
📍 Mississauga