Information Security Trust and Compliance Adviser - Toronto, ON Brand: Finance, Procurement, Legal, Privacy, Property Full time Legal, Risk and Compliance Information Security Trust and Compliance Advisor Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees.

The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Every day, we give people all around the world the opportunity to experience something really amazing - travel! To learn more about Flight Centre Travel Group Are you passionate about information security, technical writing, and building trust with customers?

In this role, you’ll play a key part in supporting customer growth by responding to security questionnaires, RFIs, RFPs, and client information requests. Working closely with Enterprise Security, Corporate Technology teams, Sales, and Account Management, you’ll translate complex technical concepts into clear, customer-friendly responses. This is an exciting opportunity to influence customer confidence, strengthen compliance resources, and help drive business success.

Respond to information security sections of RFIs, RFPs, implementation requests, and client security questionnaires throughout the customer lifecycle. Interpret technical documentation and gather accurate information to support questionnaire responses. Collaborate with Enterprise Security teams to understand organizational security controls and emerging developments.

Liaise with Corporate Technology teams and third-party support providers to resolve technical product questions. Ensure all responses meet customer requirements, evaluation criteria,



and delivery timelines. Exercise sound judgment when handling sensitive information and ensure confidential data is protected.

Support

Sales and Account Management teams by providing information security expertise during customer engagements. Maintain information security content within the internal RFP response system. Assist business teams in responding to third-party security questionnaires (TPSQs).

Ensure technical documentation is regionally relevant and appropriately adapted. Develop diagrams, charts, and visual content that improve response clarity. Partner with Marketing to ensure documentation can be effectively used by implementation and customer-facing teams.

Provide feedback to Information Security leadership on opportunities to improve trust, compliance, and technical documentation. Coordinate the collection and maintenance of trust and compliance documentation. Support customer audit activities and documentation requests.

Assist in preparing regular compliance and security reports for global clients.

Monitor Corporate

Security team schedules and ensure supporting collateral is available when required. 2+ years of experience as a Technical Writer. ~ Good understanding of Information Security principles. ~ Experience creating customer-facing technical documentation and reports. ~ Ability to explain complex technical concepts to non-technical stakeholders. ~ Strong stakeholder management and relationship-building capabilities. ~ Diploma or degree in IT, Technical Communication, Technology, or a related discipline preferred. We understand that our people are our most valuable asset.



Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same.

Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion :Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. We are strongly committed to supporting every single employee in their professional and personal development.

Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Generous paid time off policy Travel perks/discounts National/International Award Nights and Conferences Group perks including extended health care, dental and vision, gender affirming care, fertility care Insurance including life, AD&D;, critical illness, long term disability Employee Assistance Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-2025) ~ Newsweek: America's Greatest Workplaces for Diversity (2024) ~ Inclusive Travel Finalist (2025) ~ Excellence in Diversity and Inclusion Awardee (2025) ~2026 Disability Index®: World's Top Disability Inclusive Business

📌 Information Security Trust and Compliance Adviser - Toronto, ON
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